Apart from the phone number, there are different ways to contact First Bank customer care for any enquiry or complaint.
To contact First Bank customer care, call the phone number 07080625000 or 014485500. Other options are social media handles, email, WhatsApp number, self-service and website. These are easy channels to resolve your issues.
Therefore, find out in this post more information about these options and related topics.
First Bank Customer Care
Customers will always need to contact a business organisation. Whether it is seeking clarification for some products or services or complaining about them. It is therefore the work of the customer service unit to provide support.
First Bank has different customer service channels to attend to enquiries and complaints. Although you can resolve some issues without contacting First Bank customer care, you may have to sometimes.
Below are some enquiries and complaints First Bank customer care can handle:
- ATM dispense error
- POS/Web dispute
- E-channel: USSD banking, mobile app and Internet banking
- How to get First Bank account statement
- Transfer money/transaction issues
- Block ATM Card
- How to add/change an email address on First Bank account
- Check First Bank Account number/balance
- First Bank staff attitude
First Bank Customer Care Number
One of the quickest ways to contact First Bank is by calling its customer care phone number.
Here are the First Bank customer care phone numbers to contact:
- 0700-FIRSTCONTACT (0700-34778-2668228).
When you call any of these phone numbers, a customer care representative will attend to you.
Another benefit of calling these phone numbers is its self-service. For instance, you can block your First Bank ATM card without speaking to a customer operator.
Not that these numbers are not toll-free. Your mobile network (Airtel, Mtn, Glo & 9 mobile) will charge you a normal call rate.
You can also call the First Bank care number if you want to contact a specific branch in Nigeria. Such as any branch in Lagos, Benin, Warri, Ibadan, Abuja, Uyo, Asaba, Yenagoa and other locations.
First Bank Social Media Handles
Everyone is on social media and so you can message First Bank on their social media pages. Whether you want to make an enquiry or lodge a complaint, a representative will answer your questions. Simply chat live with First Bank on Facebook or Twitter.
Below are the First Bank social media handles and links:
Note: Ensure it is the right First Bank social media page to avoid being scammed. All Firstbank social media pages have a checkmark to show it is verified.
Although some people chat with First Bank in the comment section of a post, it is better to send a direct message (DM). This prevents you from exposing yourself to scammers or fraud online.
First Bank Customer Care Whatsapp Number
First Bank Whatsapp number is +234 812 444 4000. This Whatsapp number is for banking. For instance, if you want to contact First Bank customer care to check your account balance, try this Whatsapp number. It is quick and cost-effective.
Below are First Bank Whatsapp number services:
- Check First Bank account balance
- Transfer Money
- Pay Bills (Electricity, DSTV etc)
- Buy Airtime & Data
- Generate Mini-Statement
To chat with First Bank customer care on this WhatsApp number, you need to save the contact number on your phone. The number will automatically reflect as a Whatsapp number.
Indeed, First Bank is among Nigerian banks that offer WhatsApp service to customers.
First Bank Customer Care Email
For some enquiries or complaints, it is better to express them in written form. Of course, First Bank has specific emails to send in your message in this regard.
Here are the First Bank customer care email addresses:
Ideally, you should send your complaints to firstname.lastname@example.org. However, if you did not get a favourable response, send another email to email@example.com. And the issue will be reviewed and resolved.
How to Write a Complaint Letter to First Bank
For your complaints to be properly resolved speedily, you must provide vital Information in your email letter to First Bank.
Follow these format to write a complaint email letter to First Bank:
- Your name and contact details.
- Your relationship with FirstBank (i.e. customer or non-customer)
- Name or description of product or service being complained about
- The problem encountered with the product or service.
- Solution requested.
- Proof to support your complaints such as images and documents.
- Then, send the email to: firstname.lastname@example.org
You can write this complaint letter to First Bank for any bad service/ product you encountered. Such as failed bank transfers, ATM problems, USSD code issues or bad treatment from the staff.
However, if you are not satisfied with First Bank’s customer care response, lodge a formal complaint to the CBN (Central Bank of Nigeria) or CPC (Consumer Protection Council). Check on a section in this post to the full details.
First Bank Customer Complaint Form Online
Still does not know how to send a complaint email to First Bank? simply use the online form. All you need is to select the appropriate complaint and answer some questions.
Here is how to use First Bank complaint online form:
- Go to First Bank Complaint Page
- Select the complaint type: Dispense Error, Card Issue, E-Channel, Services
- Fill out the form
- And you will get a complaint reference number.
With this reference number, you can track the status of your complaints on the same First Bank complaint webpage.
First Bank Self Service
First Bank has a self-service branch called Digital Experience Centre that offers various banking solutions to customers. This is similar to GTB e-Centre. And of course, you can contact First Bank through this self-service branch.
Here are what you can do with First Bank Self-Service:
- Cash withdrawals
- Customer enquiry/ complaint
- Account update and enquiry
- Dispensing of new ATM cards
- Block ATM cards and token
To use the First Bank self-service, visit FirstBank Digital Xperience Center at Adetokunbo Ademola Street, Victoria Island, Lagos. Very soon, First Bank self-service will open across different locations in Nigeria.
Physical Customer Care
First Bank is in over 750 locations, almost every local government in Nigeria. Every First Bank branch has a customer care unit to attend to your enquiries and complaints. Therefore, you can visit a First Bank branch close to you to resolve any issue.
While you can resolve most issues through customer care online, you may need to visit the First Bank physical branch in some cases. Such as for account updates and getting a new ATM debit card.
How to report First Bank to CBN
If your complaint could not be resolved by First Bank, you can escalate it externally to the Central Bank of Nigeria (CBN).
Here is how to report First Bank to CBN through email or letter:
- Send an email to: email@example.com
- Alternatively, send the complaint letter to:
The Consumer Protection Department (CPD)
Central Bank of Nigeria (CBN)
Plot 33, Abubakar Tafawa Balewa Way
Central Business District – Cadastral Zone,
How to Report First Bank to CPC
Another place to forward your complaints externally is to the Consumer Protection Council (CPC).
Here is how to report First Bank to CPC:
- Send an email to: firstname.lastname@example.org
- Alternatively, send the complaint letter to:
The Consumer Protection Council (CPC)
Plot 1105 Dar-es-Salaam Street
Off Aminu Kano Crescent Wuse II, Abuja.
- Call Centre numbers: 07002255272, 08056002020, 08056003030
Is FirstBank Nigeria customer service 24 hours?
First Bank customer service online is available 24 hours, 7 days a week. You can contact the bank through phone, and online means any time.
For instance, you can block your First Bank ATM card through the customer care phone number any time. You do not need to speak to an operator to deactivate it. Simply dial the number and follow the voice prompt to block it quickly.
Although you can contact First Bank customer care 24 hours, you may not get a response quickly. But you should get feedback in less than a day.
In summary, there are different ways to contact First Bank customer care depending on what suits you. And if your complaints are not properly resolved, you can contact CBN or CPC.
I hope you find this information helpful.
Therefore, try it and let me know your experience by leaving a message in the comment section below.