If you have a complaint or an enquiry, there are multiple ways to contact Ecobank customer care in Nigeria.
To contact Ecobank customer care, you can call the phone number +234 (0) 700 500 0000 or +234 (0) 708 065 3700. Other options are through social media handles, email, WhatsApp, and the live chat. These are easy channels to resolve your complaints and make enquiries.
Therefore, find out in this post more information about these options and related topics.
Ecobank Customer Care
Maybe you want to know more about Eco Bank services. Maybe it is a complaint. You can contact the EcoBank customer care service for a lot of reasons.
There are at least 6 ways to contact Eco Bank customer care: phone number, email address, WhatsApp, Facebook, Twitter, and live chat. These are discussed in the next sections.
Below are some enquiries and complaints Ecobank customer care can handle:
- ATM dispense error
- POS or Web dispute
- E-channel: USSD banking, mobile app and Internet banking
- How to get Ecobank account statement
- Transfer money or transaction issues
- Block ATM Card
- Report a failed transaction
- Check Ecobank Account number/balance
- Ecobank staff attitude
Read: How to Block Ecobank Account
Ecobank Customer Care Number
One of the quickest ways to contact Ecobank is by calling its customer care phone number. For instance, to report a failed transaction.
Here are the Ecobank customer care phone numbers to contact:
- +234 (0) 700 500 0000
- +234 (0) 708 065 3700
- +234 (0) 1 270 1323
When you call any of these phone numbers, a customer care representative will attend to you.
Not that these numbers are not toll-free. Your mobile network (Airtel, Mtn, Glo & 9 mobile) will charge you a normal call rate.
You can also call the Ecobank care number if you want to contact a specific branch in Nigeria. Such as any branch in Lagos, Benin, Warri, Ibadan, Abuja, Uyo, Asaba, Yenagoa, Abuja and other locations.
Ecobank Customer Care WhatsApp Number
Ecobank Whatsapp number is 0916 834 2400. This is the new Ecobank Whatsapp banking number. For instance, if you want to contact Ecobank customer care to check your account balance, try this Whatsapp number. It is quick and cost-effective.
Below are Ecobank Whatsapp number services:
- Check Ecobank account balance
- Transfer Money
- Pay Bills (Electricity, DSTV etc)
- Buy Airtime & Data
- Generate Mini-Statement
To chat with Ecobank customer care on this WhatsApp number, save the contact number on your phone. The number will automatically reflect as a Whatsapp number. Then, message the number and the chatbot will reply you with instructions and Information.
Ecobank Customer Care Email Address
Ecobank customer care email address is ENGContactcentre@ecobank.com. If you want to message your enquiries or complaints, use this email. For complaints, you can attach the evidence of your complaints such as documents or images. For instance, if you want to report a failed transaction, attach the receipt to the email.
Note: when sending a message to the Eco Bank customer service email address, use the email linked to your account number. Not using such email will affect receiving prompt feedback.
Ecobank Social Media Page
Another way to contact Ecobank customer service is through the social media Page. Whether you want to make an enquiry or lodge a complaint, a representative will answer your questions. Simply message or chat live with Ecobank on Facebook or Twitter.
Below are the Ecobank social media handles and links:
- Facebook: EcobankNigeria
- Twitter: @ecobank_nigeria
Note: Ensure it is the right Ecobank social media page to avoid being scammed. All Ecobank social media pages have a checkmark to show it is verified.
Although some people chat with Ecobank in the comment section of a post, it is better to send a direct message (DM). This prevents you from exposing yourself to scammers or fraud online.
Ecobank Website Live Chat
On Ecobank website, you can contact customer service through Live Chat. Live Chat is an interactive messaging platform similar to WhatsApp. To use this feature, go to the contact section of the Ecobank website and click on Live Chat.
Thereafter, a pop-up will display. Fill out the instructions and start charting with Rafiki – Ecobank Chatbot. It’s available 24/7 to attend to your query.
Contact Ecobank Live Chat for the following:
- Check Account Balance
- USSD Enquiries
- Block Debit Card
- Account opening Enquiries
- Transactions Complaints
Physical Customer Care
Ecobank is present in all states in Nigeria including FCT. Every Ecobank branch has a customer care unit to answer your enquiries and complaints. Such as a failed transaction, ATM issues, transfer issues, blocking an Ecobank ATM debit card, checking your account number etc. Therefore, you can visit an Ecobank branch close to you to resolve any issue.
While you can resolve most issues through customer care online, you may need to visit the Ecobank physical branch in some cases. Such as for account updates and getting a new ATM debit card.
Conclusion
In summary, there are different ways to contact Ecobank customer service: Depending on the option you prefer – phone number, WhatsApp, email address, social media and website.
I hope you find this information helpful.
Therefore, try it and let me know your experience by leaving a message in the comment section below.
