Did you forget your PIN while using the FCMB USSD code for transaction and need to reset it? This happens when you use *329# to transfer money, pay bills and so on but could not complete it because you entered an incorrect PIN leaving your frustrated.

In this post, you will learn:

• How to reset your FCMB USSD PIN in a few steps
• Requirements for resetting your PIN successfully
• Tips for choosing a secure PIN and keeping your account safe

FCMB Code to Reset PIN (Quick Method)

*329*0# is the FCMB short USSD code to reset PIN on your phone.

Here is how to use it:

• Dial *329*0# on your phone (works with MTN, Glo, Airtel, or 9mobile).
• Enter your FCMB ATM card 4-digit PIN to confirm the transaction.
• Create a new 4-digit USSD PIN
• Receive a successful message confirming your PIN reset request.

But, if you forget the quick method or not working, dial *329# and follow the steps to know your account balance explained in the next section.

How to Reset Your FCMB USSD PIN code

Follow these easy five steps to reset your FCMB USSD PIN:

• Step 1: *Dial 329# on your mobile phone.
  • Make sure you dial *329# from the phone number linked to your FCMB account. If you dial from an unregistered number, the process won’t work. Wait a few seconds for the menu to load.
• Step 2: Select the “Self-Service” option from the menu.
  • After dialling, you’ll see a list of options related to FCMB’s USSD services. Look for “Self Service” in the menu. It provides features like
    • Change PIN/Transaction code
    • Reset PIN/Transaction code
    • Limit Increase
    • Dispute Resolution etc
• Step 3: Choose “Reset PIN.”
  • Next, you’ll see a few options under “Self Service.” Look for “Reset PIN/Transaction Code” and select it. You will see additional options for managing your PIN, select “Reset PIN” to proceed.
• Step 4: Enter your current ATM card PIN.
  • FCMB uses your ATM card PIN to verify that it’s you resetting the USSD PIN. Enter your current ATM card 4-digit PIN carefully. This ensures your account is secure and prevents unauthorized access.
• Step 5: Create a new 4-digit PIN.
  • You’ll be prompted to enter a new 4-digit PIN for your USSD transactions. Choose a PIN that is easy for you to remember but hard for others to guess. Avoid common combinations like “1234” or “0000.” Enter your new PIN, then re-enter it to confirm.

After following these steps, your FCMB USSD PIN will be reset, allowing you to access FCMB mobile services conveniently and securely.

Key Notes When Resetting Your FCMB PIN

Before and during the process of resetting your FCMB USSD PIN, keep the following points in mind to ensure a smooth experience:

• Choose a Secure PIN
  • It’s important to select a PIN that is both easy for you to remember and hard for others to guess. Avoid using predictable sequences (e.g., “1234” or “0000”) or personal details like your birth year. For added security, consider changing your PIN regularly.
• Requirements for PIN Reset
  • Registered Mobile Number: Ensure you’re using the phone number linked to your FCMB account. This is necessary for authentication and receiving updates.
  • Active Debit Card: You’ll need your ATM card PIN to verify your identity, so make sure your debit card is active and functional.
  • Sufficient Airtime: FCMB requires a service fee of ₦10 for the PIN reset process. Also, you’ll need at least ₦10 for the USSD session, so keep sufficient airtime on your phone before starting.
  • Resetting your PIN through USSD may incur a small service charge of ₦10, which covers the mobile network’s USSD session fees. These charges are deducted automatically, so ensure your balance covers them to avoid interruptions.

Follow these tips to reset your FCMB USSD PIN and secure it successfully.

Read: How to Change FCMB USSD PIN

Troubleshooting Common Issues

Sometimes, you may encounter issues while trying to reset your FCMB USSD PIN. Here are common problems and tips on how to resolve them:

• Problem: USSD Code Not Working
  • Solution: Make sure you’re dialling *329# from the mobile number registered with your FCMB account. If the code still doesn’t work, ensure you have a stable network connection and sufficient airtime for USSD charges.
  • For more solutions, check the post on Why FCMB USSD Code Not Working
• Problem: Forgotten or Blocked ATM Card PIN
  • Solution: Since resetting your USSD PIN requires your ATM card PIN for verification, you’ll need to recover or reset it first. Visit the nearest FCMB branch or contact customer support to reset your ATM PIN or get a new card.
• Problem: Incorrect PIN Error
  • Solution: Double-check the PIN you entered and try again. If you continue receiving an incorrect PIN error, confirm that your debit card is active and functioning correctly. For repeated issues, contact FCMB support.
• How to Contact FCMB Support for Assistance
  • If you’re unable to resolve the issue on your own, FCMB’s customer support can help. Reach out via phone, email or social media.

Check: FCMB Customer Care Contact

Frequently Asked Questions (FAQs)

Here are some common questions about resetting your FCMB USSD PIN, along with helpful answers:

Summary

FCMB makes it easy for customers to reset their USSD PIN securely and quickly. Resetting your PIN allows you to regain control of your account and ensures that you can perform transactions safely. Here are the key points to remember:

• Steps to Resetting FCMB USSD Code PIN: Dial *329#, select “Self Service,” choose “Reset PIN,” verify with your ATM PIN, and set a new 4-digit PIN.
• Requirements: Ensure you’re using the registered mobile number and have sufficient airtime for the ₦10 service charge.
• Security Tips: Choose a strong, unique PIN, avoid sharing it, and change it periodically for enhanced security.

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