Do you need urgent help with your TransferGo money transfer account? Whether it’s a delayed transaction abroad, login issue, refund of money request, or complaints, contacting TransferGo Customer Care can solve your problem fast.

This guide covers all ways to reach TransferGo support, including:

• In-App Live chat (fastest option)
• Phone numbers (for urgent issues)
• Email contacts (formal requests and complaints)
• Social media (public queries)

By the end, you’ll know the best contact method for your issue with TransrGo saving time and stress.

Read: How to get TransferGo Sign-up Bonus

How to Contact TransferGo Customer Care

Here are ways to reach out to TransferGo and resolve international transfers issues:

1. In- App chat: Log in to your TransferGo account to start a chat.
2. Phone number: Reach out to TransferGo on +442046006372. For complaints, dial on ​​UK: +44 13 9269 4030, EU: +49 30 2000 42053
3. Email: To contact Transfergo, send an email to hello@transfergo.com. For complaints, email complaints@transfergo.com.
4. Online form: Go to TransferGo website contact page. Click the submit a request and fill out the form. A customer support team will send a response tpo your email.
5. Social media: Facebook (TransferGo), Twitter X (@TransferGo), Instagram (transfergo)

The next sections explain in-depth each of these five TransferGo Customer care channels

In-App Live Chat

Need instant help? TransferGo’s live chat is the fastest way to get support. Here’s how to use it:

How to Chat with TransferGo on App:

1. Log in to your TransferGo account.
2. Tap the Profile Menu (top-right corner).
3. Select Help → Chat with us.
4. Type your question, and a support agent will assist you.

Key Details:

Availability: Likely 24/7 (best for quick fixes).
Best for: Transaction issues, login problems, urgent queries.
Response time: Usually within minutes.

Pro Tip: Have your transaction ID ready to speed up the process.

TransferGo Official Phone Numbers

For urgent issues that need immediate help, calling TransferGo’s phone support is your best option. Here are the numbers to keep handy:

General Customer Support

• +44 20 4600 6372
  (For account issues, transaction questions, and general help)

Complaints Department

• UK Customers: +44 13 9269 4030
• EU Customers: +49 30 2000 42053
  (Use these if you need to escalate unresolved issues)

When to Call:

• If your money transfer is delayed
• When you can’t access your account
• For suspicious transaction reports
• If email responses are too slow

Hours of Operation:
• Phone lines are typically open Monday-Friday, 9 AM-6 PM (GMT)
• Wait times may be longer during peak hours

Tip: Call early in the day for faster service. Have your TransferGo account details ready before dialling the phone number.

TransferGo Email Support

When your issue isn’t urgent but needs proper documentation, emailing TransferGo is the way to go. Here’s how to get help via email:

Which Email to Use?

• General Questions: hello@transfergo.com
• Formal Complaints: complaints@transfergo.com

What to Expect:

Response Time:

• First reply within 2 business days
• Most issues solved in 15 business days
• Complex cases may take up to 35 business days

Best For:

• Non-urgent account inquiries
• Formal complaints that need tracking
• Sending documents or screenshots

Pro Tip: Always include these in your email:

1. Your full name and account details
2. Transaction ID (if applicable)
3. Clear description of your issue
4. Any supporting screenshots

Online Contact Form

For structured support requests, TransferGo’s online contact form keeps everything organized. Here’s how to use it effectively:

Step-by-Step Guide:

1. Go to TransferGo’s official contact page
2. Click “Submit a request”
3. Fill in all required fields:
   • Your name and email
   • Subject/category of your issue
   • Detailed description of the problem(e.g. transfer money abroad)
4. Attach any supporting documents (receipts/screenshots)
5. Click Submit

Support Availability:

🕘 Monday-Friday: 9:00 – 20:00 (GMT+3)
🕘 Saturday-Sunday: 9:00 – 18:00 (GMT+3)

Best For:

• Cases needing document attachments
• Detailed technical issues
• When you want an official paper trail

Key Advantage:
• Gets routed directly to specialized support teams
• Typically faster response than email

TransferGo Social Media Handles

Need a quick public response on sending money abroad issues? TransferGo’s social media teams can help when other channels are slow. Here’s where to reach them:

Official TransferGo Accounts:

Facebook: @TransferGo
Twitter/X: @TransferGo
Instagram: @transfergo

When to Use Social Media:

• If you’re not getting responses through other channels
• For public queries that might need faster attention
• General service questions (not sensitive account details)

Response Time: Typically within 24-48 hours (often faster than email)

Important: Never share these on social media:

• Your full account details
• Transaction IDs
• Personal financial information

Tips for Faster Support

Get your issues resolved quicker with these proven strategies:

1. Always Have Your Transaction ID Ready

• Found in your TransferGo receipt and app
• The #1 thing support agents need to help you

2. Be Specific in Your Requests

• “My transfer failed”
• “Transfer #TRX12345 failed on May 15 with error code 507”

3. Choose the Right Channel

• Urgent? → Phone or Live Chat
• Need records? → Email or Contact Form
• Public issue? → Social Media

4. Escalate When Needed

If your issue isn’t solved in promised time:

1. Send a follow-up email
2. Call the complaints number
3. Consider formal complaint procedures

---

TransferGo Customer Support FAQs

---

Summary

TransferGo makes it easy to get help for any international money transfer issues. Remember these key contact methods:

Here are the keypoints on contacting TransferGo customer care:

• Live Chat: Fastest help (in your app)
• Phone: +44 20 4600 6372 (urgent issues)
• Email: hello@transfergo.com (documented requests)
• Contact Form: For detailed technical issues
• Social Media: For example, Facebook (TransferGo)

No matter your issue, using the right contact method will get you the fastest solution. Bookmark this guide for whenever you need TransferGo support!