Sterling Bank Customer contact care number, email address

Sterling Bank Customer Care: Number, WhatsApp, Email Address…

Do you want to contact Sterling Bank customer care in Nigeria through phone number, email address and other mediums?

To contact Sterling Bank customer care by phone, call the number 0700 822 0000 or 01 888 8822. Other options are social media handles, email, WhatsApp, and the website. These are easy channels to resolve your issues.

Therefore, find out in this post more information about these options and related topics.

Sterling Bank Customer Care

Maybe you want to know more about Sterling services, maybe a complaint, you can contact the Sterling customer care service for a lot of reasons.

There are at least 6 ways to contact Sterling customer care: phone number, WhatsApp, email address, Facebook, Twitter, and the website. These are discussed in the next sections.

Below are some enquiries and complaints Sterling Bank customer care can handle:

  • ATM dispense error
  • POS/Web dispute
  • E-channel: USSD banking, mobile app and Internet banking
  • How to get Sterling Bank account statement
  • Transfer money/transaction issues
  • Block ATM Card
  • Report a failed transaction
  • How to add/change an email address on Sterling Bank account 
  • Check Sterling Bank Account number/balance
  • Sterling Bank staff attitude

Sterling Bank Customer Care Number

One of the quickest ways to contact Sterling Bank is by calling its customer care phone number. For instance, if you want to report a failed transaction.

Here are the Sterling Bank customer care phone numbers to contact:

  • 0700 822 0000
  • 01 888 8822
  • 01-4484481

When you call any of these phone numbers, a customer care representative will attend to you.

Not that these numbers are not toll-free. Your mobile network (Airtel, Mtn, Glo & 9 mobile) will charge you a normal call rate.

You can also call the Sterling Bank care number if you want to contact a specific branch in Nigeria. Such as any branch in Lagos, Benin, Warri, Ibadan, Abuja, Uyo, Asaba, Yenagoa, Abuja and other locations. 

how to contact Sterling Bank customer care phone number & WhatsApp

Sterling Bank Customer Care WhatsApp Number

Sterling Bank Whatsapp number is 09060006449. This Whatsapp number is for banking. For instance, if you want to contact Sterling Bank customer care to check your account balance, try this Whatsapp number. It is quick and cost-effective.

Below are Sterling Bank Whatsapp number services:

  1. Check Sterling Bank account balance
  2. Transfer Money
  3. Pay Bills (Electricity, DSTV etc)
  4. Buy Airtime & Data
  5. Generate Mini-Statement

To chat with Sterling Bank customer care on this WhatsApp number, save the contact number on your phone. The number will automatically reflect as a Whatsapp number. Then, send a “Hi” message to get started.

Sterling Bank Customer Care Email Address

Sterling Bank customer care email address is If you want to message your enquiries or complaints, use this email. For complaints, you can attach the evidence of your complaints such as documents or images. For instance, if you want to report a failed transaction, attach the receipt to the email.

Note: when sending a message to the Sterling customer service email address, use the email linked to your account number. Not using such email will affect receiving prompt feedback.

Sterling Bank Social Media Page

Another way to contact Sterling Bank customer service is through the social media Page. Whether you want to make an enquiry or lodge a complaint, a representative will answer your questions. Simply message or chat live with Sterling Bank on Facebook or Twitter.

Below are the Sterling Bank social media handles and links:

Note: Ensure it is the right Sterling Bank social media page to avoid being scammed. All Sterling Bank social media pages have a checkmark to show it is verified.

Although some people chat with Sterling Bank in the comment section of a post, it is better to send a direct message (DM). This prevents you from exposing yourself to scammers or fraud online.

Sterling Bank Website

Contacting Sterling Bank customer service on the website is similar to sending an email. Go to the complaints section of the Sterling Bank website. Completely fill out the forms and Sterling will reply to your message through your email.

Here are what you can complaints about on Sterling Bank Website:

  1. Account Management
  2. Fraud
  3. Failed Cards and ATM Transactions
  4. Notifications
  5. One Bank App
  6. Specta Loan App
  7. USSD Banking
  8. Sterling Pro

Physical Customer Care

Sterling Bank is present in all states in Nigeria including FCT. Every Sterling Bank branch has a customer care unit to answer your enquiries and complaints. Such as a failed transaction, ATM issues, transfer issues, blocking or unblocking an account, checking your Sterling account number etc. Therefore, you can visit a Sterling Bank branch close to you to resolve any issue.

While you can resolve most issues through customer care online, you may need to visit the Sterling Bank physical branch in some cases. Such as for account updates and getting a new ATM debit card.


In summary, there are different ways to contact Sterling Bank customer service: Depending on the option you prefer – phone number, WhatsApp, email address, social media and website.

I hope you find this information helpful.

Therefore, try it and let me know your experience by leaving a message in the comment section below.

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