Forgetting or losing access to your GTBank USSD PIN can be frustrating, especially if you don’t have your ATM card with you. Without a valid PIN, you cannot complete USSD transactions like transfers, airtime purchases, or bill payments.

The good news is that you can reset your GTBank USSD PIN without an ATM card in just a few simple steps. This guide will show you how to do it quickly and securely.

What You Will Learn in This Post:

• How to reset your GTBank USSD PIN without a debit card.
• The common issues users face and how to fix them.
• Alternative ways to reset your GTBank USSD PIN.

Let’s start…

How to Reset GTBank PIN Without ATM Card

To reset your GTBank PIN without having an ATM Card, do this:

1. Dial the GTBank USSD code (*737#) on your registered phone number.
2. From the menu, enter ‘7’ to select the “Create/Change your PIN” option
3. Enter ”2” if you do not have an active debit card
4. Enter your GTB Account Number
5. Enter your Date of Birth
6. Enter your new 4-digit PIN
7. Receive a confirmation message from GTBank.

Here are the detailed steps to create your new GTBank USSD PIN without using an ATM card:

Step 1: Dial the GTBank USSD Code

On your registered phone number, dial *737# to access the GTBank USSD menu. Ensure you use the mobile line linked to your GTB account to dial the code.

Step 2: Select the PIN Option

From the displayed menu, enter “7” to select the “Create/Change your PIN” option.

Step 3: Select the Option Without an ATM Card

Since you don’t have an active debit card, enter “2” when prompted.

Step 4: Enter Your GTBank Account Number

Here input your GTBank account number. Enter your 10-digit NUBAN account number and press send. This helps verify your account details.

Step 5: Enter Your Date of Birth

For additional security, enter your Date of Birth (DOB) in the format DDMMYYYY (e.g., 25061990 for June 25, 1990).

Step 6: Set a New PIN

Now, create a new GTB USSD PIN. Enter your preferred 4-digit PIN and confirm it. Ensure it is easy to remember but difficult for others to guess.

Step 7: Receive a Confirmation Message

Once completed, GTBank will send you a confirmation message indicating that your PIN has been successfully reset. You can now use it to perform USSD transactions.

How to Create GTB USSD PIN without ATM Card (First Time) 

If this is your first time using *737 USSD banking on your phone, GTBank allows you to create a USSD PIN without an ATM card

Here are the steps:

1. Dial the code *737*5# on your GTBank registered phone number – Mtn, Glo, Airtel or 9 Mobile.
2. Select the “Create PIN – NO Debit Card” option
3. Create a unique 4-digit USSD PIN.
4. Re-enter your USSD PIN to confirm it.
5. Receive a successful activation message.

Why GTBank USSD to Reset PIN is Not Working

While resetting your GTBank USSD PIN, you may encounter some issues. Below are common errors and how to fix them:

1. Invalid Details

• This happens when you enter the wrong account number or date of birth.
• Fix: Double-check your details and try again. If the issue persists, contact GTBank customer support.

2. GTBank USSD Code Not Working Issue

• You may receive an error message when dialling *737#. This could be due to:
  • Network issues
  • An unregistered or inactive phone number
  • Insufficient airtime balance (some USSD transactions may require a small fee)
• Fix: Ensure your SIM is registered with GTBank, check your network connection, and try again.

3. PIN Reset Failed

• This happens if the system fails to verify your details.
• Fix: Wait a few minutes and try again. If the issue continues, visit a GTBank branch or contact customer support for assistance.

Alternative Ways to Reset GTBank USSD PIN

If the USSD method doesn’t work, here are other ways to reset your GTBank PIN:

1. Reset GTBank USSD PIN with an ATM Card

• Dial *737# on your registered phone number.
• Select “Create/Change your PIN” and enter “1” to use your debit card.
• Input your GTBank debit card details as requested.
• Set a new 4-digit PIN and confirm it.
• You’ll receive a confirmation message once the reset is successful.

2. Visit a GTBank Branch

• If you’re unable to reset your PIN via USSD, visit the nearest GTBank branch for assistance.
• Carry a valid means of identification (e.g., National ID, Voter’s Card, or Driver’s License).
• A bank representative will help you reset your PIN manually.

Summary

GTBank allows you to reset your USSD PIN without an ATM card in a few simple steps. This makes it easier for customers who don’t have access to their debit cards to continue using USSD banking services.

Key Takeaways:

• Reset GTBank USSD PIN without an ATM card: Dial *737#, select “Create/Change your PIN,” choose the option without a debit card, enter your account number, date of birth, and set a new PIN.
• Common errors and fixes: Double-check your details, ensure your SIM is registered, and confirm your network is stable.
• Alternative methods: You can reset your PIN using a GTBank debit card or by visiting a GTBank branch for manual assistance.

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