There are multiple reasons not to ditch the phone number linked to your Moniepoint account. But if you must change from the old mobile line to a new one, then it’s important to update your account information asap.

Interestingly, Moniepoint bank allow customers to change phone number on the mobile app. Simply receive OTP codes, get alerts, use USSD banking and lots more on the updated phone number.

Key Lessons You Will Learn:

• How to change phone number on the Moniepoint app step by step
• Important things to know before updating your number
• Common problems you may face and how to fix them
• Security tips to keep your Moniepoint account safe

About the Moniepoint App

The Moniepoint App is a digital banking application that allows users to manage their finances easily from their mobile phones. It is widely used in Nigeria for personal banking and agent banking services.

With the Moniepoint app, you can send and receive money, pay bills, buy airtime, transfer funds, and manage your account without visiting a physical bank. Many business owners and agents also use the app to run daily financial transactions smoothly.

Keeping your registered phone number updated on the Moniepoint app is very important. Your phone number is linked to your account and is used for OTP verification, security alerts, and login access. If your phone number is outdated, you will not receive important verification codes or notifications from the app.

Hence, updating your phone number ensures your account remains secure, accessible, and fully functional.

Things to Know Before Changing Your Phone Number on Moniepoint

Before you change your phone number on the Moniepoint App, there are a few important things you should know. These requirements help ensure the process is smooth and successful.

First, make sure you are logged into your Moniepoint account. You need access to your dashboard to update your personal details.

Second, you must have access to the new phone number you want to use. This is important because Moniepoint will send a One-Time Password (OTP) to that number for verification.

Also, ensure your internet connection is active and stable. A weak or unstable network may interrupt the process or delay OTP delivery.

Finally, make sure your account details are correct. Accurate information helps avoid verification problems when updating your phone number.

When these requirements are in place, changing your phone number on Moniepoint becomes quick and easy.

Steps to Change Phone Number on Moniepoint App

Below is the step-by-step process to update your phone number successfully.

Step 1: Open the Moniepoint App

First, launch the Moniepoint app on your mobile phone.

Enter your registered phone number and password to log into your account. Make sure your internet connection is active and stable so the app loads properly.

Once you log in successfully, your account dashboard will appear on the screen.

Step 2: Go to Your Profile Section

After logging in, look at the top-left corner of your screen. You will see your profile picture or profile icon.

Tap on the profile icon to open your account profile page. This section contains all your personal information and account settings.

Step 3: Access Your Personal Information

Inside your profile page, locate the Personal Information section.

Here, you will see details such as:

• Your phone number
• Email address
• Date of birth
• Home address

Below this section, you will see an Edit button. Tap the Edit option to modify your personal details.

Step 4: Update Your Phone Number

Next, enter your new phone number in the required field. After entering the new number, tap Continue to move to the next step.

Step 5: Verify the New Phone Number

The system will send a 6-digit OTP code to the new phone number you entered.

Check the SMS message sent to your phone and enter the OTP correctly in the verification box provided in the app.

This step confirms that the new phone number belongs to you.

Step 6: Submit and Confirm the Change

After entering the OTP code, tap the Submit button to complete the process.

Once the verification is successful, your new phone number will be updated on your Moniepoint account.

Why Change Your Phone Number on Moniepoint

There are several reasons why updating your phone number on Moniepoint is important.

Switching to a New Phone Number
Many people change their phone numbers when switching network providers or getting a new SIM card. Updating your Moniepoint account ensures the new number is linked to your profile.

Security Concerns
If you suspect someone else has access to your old phone number, changing it immediately adds an extra layer of protection to your account.

Network Issues With Old Number
Sometimes a phone number may have poor network coverage. Updating your number helps you receive OTP codes, alerts, and transaction notifications without delay.

Common Issues When Changing Phone Number on Moniepoint

Sometimes you may experience a few problems when trying to update your phone number on the Moniepoint App. These issues are common, but they are usually easy to fix.

Below are some problems users face and how you can solve them.

OTP Not Received

This is one of the most common issues. If you do not receive the OTP code on your new phone number:

• Check that your network signal is strong.
• Make sure the new phone number is correct.
• Wait a few seconds and request another OTP code if necessary.

Unable to Edit Phone Number

If you cannot edit your phone number inside the app, the problem may be related to the app version.

• Go to your app store and update the Moniepoint app to the latest version.
• Restart the app and try the process again.

Verification Failed

Sometimes the OTP verification may fail.

• Ensure you enter the correct 6-digit OTP code sent to your phone.
• If the code expires, request a new OTP and enter it immediately.

Fixing these issues will help you successfully update your phone number on Moniepoint without delays.

Alternatives to Update Phone Number on Moniepoint

If you are unable to change your phone number directly through the Moniepoint App, there are other ways to update it.

• Contact Moniepoint Customer Support
  You can reach out to Moniepoint customer support for assistance. Explain that you want to update your phone number, and they will guide you through the process or request the necessary verification details.
• Visit a Nearby Moniepoint Agent
  Another option is to visit a nearby Moniepoint agent. Agents can help you with account-related issues and guide you on how to update your phone number safely.
• Submit a Request Through the App Help Center
  You can also open the help center inside the Moniepoint app and submit a support request. Provide the required information and explain the issue clearly. The support team will review your request and assist you in updating your phone number.

Frequently Asked Questions (FAQs)

Here are some common questions users have about changing their phone number on the Moniepoint App, along with clear answers:

1. Can I change my phone number on Moniepoint without OTP?
   No. OTP verification is required for security. You must verify the new number to complete the update.
2. How long does it take to change a phone number on Moniepoint?
   The process usually takes less than a minute once you enter the OTP correctly.
3. What happens if I no longer have access to my old number?
   You can still update your number using your account profile. If you face issues, contact Moniepoint support for assistance.
4. Can I use the same phone number for two Moniepoint accounts?
   No. Each phone number is linked to only one Moniepoint account for security reasons.
5. Why can’t I change my phone number on the Moniepoint app?
   Common reasons include:
   • OTP verification errors
   • Using an outdated app version
   • Poor network connection

Summary

Moniepoint makes it easy to change or update your phone number to keep your account secure and accessible. Whether you’ve lost your old SIM, switched to a new number, or want to update your personal information, following the correct steps ensures a smooth process.

Key Points to Remember:

• How to change your phone number on the app: Log in → Go to profile → Edit personal information → Enter new number → Verify OTP → Submit.
• Make sure you have access to your new phone number for OTP verification.
• Ensure your internet connection is active before starting.
• Keep your account details accurate to avoid verification problems.
• Follow security tips: never share OTP, use a strong password, and confirm the new number is yours.
• If the app method fails, use customer support, agents, or the app help center as alternatives.

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