Revolut is a popular digital banking platform with other services like investing, currency exchange and budgeting. Knowing how to contact Revolut for support, complaints, or inquiries is crucial for a smooth experience.
Unlike traditional banks, Revolut relies on digital channels for customer support. There’s no phone number to reach a human representative. Instead, you can use the Revolut in-app chat, email, or social media to get help.
Read: How to get Revolut Sign-up Bonus
Below is how to reach out to Revolut customer support for assistance or complaints:

1. Revolut In-App Chat
The fastest and most convenient way to contact Revolut is through their in-app chat. Here’s how it works:
Step-by-Step Guide:
- Open the Revolut app on your device.
- Go to the Help section (usually found in the profile or settings menu).
- Select the type of issue you need help with (e.g., payments, cards, or account issues).
- Initiate a chat with a customer care representative.
Why It’s the Best Option:
- Fast and Direct: Get instant help without waiting on hold.
- Available 24/7: Reach support anytime, even on weekends.
Tips for Effective Communication:
- Be clear and concise when describing your issue.
- Have your account details ready (e.g., email or phone number linked to your account).
2. Email Support
If you prefer email or need to send a formal complaint, Revolut provides dedicated email addresses for different types of inquiries.
General Inquiries:
For general questions or issues, email support@revolut.com.
Formal Complaints:
If you’re unhappy with a service or need to escalate an issue, use formalcomplaints@revolut.com.
What to Include in Your Email:
- Your account details (e.g., email or phone number linked to your account).
- A clear subject line summarizing your issue.
- A detailed description of the problem, including any relevant screenshots or transaction IDs.
Response Time:
Revolut typically responds to emails within 24-48 hours, but it may take longer during peak times.
3. Revolut Social Media Support
Revolut is active on social media platforms like Facebook, Twitter (X), and Instagram, making it another way to reach out for help.
How to Reach Out:
- Send a direct message (DM) to Revolut’s official accounts.
- Tag Revolut in a post if you want to draw public attention to your issue (but avoid sharing sensitive details).
Best Practices:
- Be detailed in your messages.
- Avoid sharing sensitive information like account numbers or passwords publicly.
Response Time:
Social media teams often respond quickly, but response times can vary depending on the platform and the volume of inquiries.

4. Revolut Help Centre
Sometimes, your questions are already answered if you check the Revolut Help Centre.
What It Offers:
- Detailed FAQs and troubleshooting guides.
- Step-by-step instructions for using Revolut’s features.
- Solutions to common issues like card blocking, payments, and account setup.
How to Access:
- Open the Revolut app and go to the Help section.
- Visit the Revolut website and navigate to the Help Centre.
When to Use It:
Use the Help Centre for general questions or issues that don’t require direct contact with support. It’s available 24/7 and can save you time.
Tips on Contacting Revolut
To get the best results when contacting Revolut, follow these tips:
- Be Clear and Concise:
Clearly describe your issue in a few sentences. Avoid unnecessary details. - Provide Relevant Account Details:
Include your account email, phone number, or account ID to help Revolut identify your account quickly. - Keep a Record of Your Communication:
Save chat transcripts or email threads for future reference. - Use the Right Channel:
For urgent issues, use the in-app chat. For formal complaints, email formalcomplaints@revolut.com. - Be Patient but Persistent:
If you don’t get a timely response, follow up politely.
FAQs (Frequently Asked Questions)
Here are answers to some of the most common questions about contacting Revolut:
Does Revolut have a phone number for customer support?
No, Revolut does not offer phone support. The primary method is through the in-app chat.
How long does it take to get a response from Revolut support?
In-app chat is typically instant, while email responses may take 24-48 hours.
Can I contact Revolut on weekends?
Yes, Revolut’s in-app chat is available 24/7, including weekends.
What should I do if I’m not satisfied with Revolut’s response?
Escalate your issue by emailing formalcomplaints@revolut.com.
Is it safe to contact Revolut via social media?
Yes, but avoid sharing sensitive information. Use direct messages (DMs) for privacy.
Summary
Contacting Revolut is easy once you know the right channels. The in-app chat is the fastest and most convenient way to get help, available 24/7.
For formal complaints or detailed inquiries, use email support. Social media platforms like Facebook, Twitter (X), and Instagram are also great for quick responses.
Don’t forget to check the Revolut Help Centre for answers to common questions. it’s a time-saving resource for troubleshooting.
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