Monzo is a popular digital bank that offers a seamless way to manage money online. However, you might need to contact Monzo customer support for various reasons, such as resolving transaction issues, reporting fraud, or getting help with your account.

This guide will show you the best ways to reach Monzo’s customer service, including their phone number, in-app chat, email, and social media channels. By the end of this post, you will know:

• The Monzo customer service phone numbers and when to call.
• How to use Monzo’s in-app chat for quick support.
• The right email addresses to contact Monzo for general inquiries or complaints.
• How to reach Monzo on social media for guidance.
• How to use the Monzo Help Centre for self-service support.

How to Contact Monzo via Phone

If you need urgent help with your Monzo account, calling their customer support is the fastest option. Monzo offers phone support for issues like fraud reports, lost or stolen cards, and urgent account concerns.

Monzo Customer Service Phone Numbers:

• UK:  0800 802 1281 (Free to call within the UK)
• Abroad: +44 203 872 0620 (International call charges may apply)

Phone Support Availability:

• 7 AM – 8 PM (UK Time), every day

When Should You Call Monzo?

You should call Monzo if:

• Suspect fraud on your account.
• The card is lost or stolen.
• Locked out of your account and cannot access the app.
• Need immediate assistance with an urgent banking issue.

For non-urgent matters, it’s often better to use Monzo’s in-app chat or email for a quicker resolution.

Read: How to get Monzo Sign-up Bonus

How to Use Monzo In-App Chat for Support

Monzo’s in-app chat is the easiest way to get help without making a call. It allows you to speak directly with a customer service representative and get support for account issues, transaction disputes, or general banking queries.

How to Access Monzo’s In-App Chat:

1. Open the Monzo app on your phone.
2. Tap on “Help” in the menu.
3. Search for your issue or select a category.
4. If you don’t find an answer, select “Chat with us” to start a conversation.

In-App Chat Availability:

• 7 AM – 8 PM (UK Time), every day

When to Use In-App Chat:

Need help with pending or failed transactions.
Want to dispute a charge on your account.
Dave questions about Monzo’s features or fees.
Need assistance with account settings or verification.

The in-app chat is a great option for fast responses, but for urgent issues like fraud or lost cards, calling Monzo is recommended.

How to Contact Monzo via Email

Email is a good option if you have a non-urgent request or need to submit documents to Monzo. It allows you to explain your issue in detail and attach any necessary files.

Monzo Customer Support Emails:

• General support: help@monzo.com
• Complaints: complaints@monzo.com

When to Use Email Support:

Need to submit documents for account verification.
Have a general banking inquiry that is not urgent.
Want to raise a formal complaint about Monzo’s services.
Need to follow up on a previous support request.

Monzo aims to respond to emails as quickly as possible, but for faster assistance, use the in-app chat or phone support.

Read: How to Share Monzo Bank Account Details

How to Contact Monzo on Social Media

Monzo is active on social media, making it another way to get help or updates. While Monzo’s social media team can provide general guidance, they cannot discuss account-specific issues for security reasons.

Monzo’s Official Social Media Channels:

• Twitter/X: @monzo
• Facebook: Monzo Facebook Page
• Instagram: @monzo

When to Use Social Media for Support:

• You want general information or help navigating Monzo’s services.
• You need updates on outages or service disruptions.
• You prefer to contact Monzo through public platforms.

For security reasons, never share personal or account details on social media. If you have a private issue, use the in-app chat, phone, or email instead.

Monzo Help Centre: Self-Service Support

Monzo’s Help Centre is a great resource for finding answers to common questions without needing to contact customer support. It provides detailed guides on account management, payments, security, and more.

How to Access the Monzo Help Centre:

In the Monzo app:

1. Open the Monzo app.
2. Tap on “Help” in the menu.
3. Search for your question or browse by category.

On the Monzo website:
Visit the Monzo Help Centre to browse FAQs and troubleshooting guides.

When to Use the Help Centre:

• Need quick answers to common banking questions.
• Want step-by-step guides on using Monzo’s features.
• Prefer self-service troubleshooting instead of contacting support.

The Help Centre is the fastest way to resolve non-urgent issues. If you still need help, you can reach Monzo via phone, in-app chat, email, or social media.

FAQs

Summary

Monzo offers multiple ways to contact customer support, depending on your needs:

• Phone support (0800 802 1281 UK, +44 203 872 0620 abroad) for urgent issues like fraud or lost cards.
• In-app chat for quick assistance with transactions, disputes, and general queries.
• Email support (help@monzo.com) for non-urgent issues and document submissions.
• Social media (@monzo on Twitter/X, Facebook, and Instagram) for general guidance.
• Monzo Help Centre for self-service answers to common banking questions.

For fast responses, the in-app chat is the best option, while phone support is ideal for urgent matters.

Tip: Bookmark this guide so you can easily find Monzo’s contact details whenever you need them!