If you no longer want to use your Moniepoint account, maybe unsatisfied with the service or other reasons, do not leave your account dormant. It’s better to delete the bank account. But how?

Moniepoint offers a convenient way to close your account on the app. Simply submit the request. Once approved, Moniepoint will process and delete your account permanently as long you fulfil the simple conditions.

In this guide, I will show you exactly how to close your Moniepoint account without stress.

What you’ll learn:

• The things to check before deleting your account
• The requirements you need to complete the process
• Step-by-step guide to close your account on the app
• Common issues and how to fix them
• What happens after your account is deleted

Things to Know Before You Delete Your Moniepoint Account

Before you go ahead to close your account on the Moniepoint App, there are a few important things you should understand.

First, account deletion is permanent. Once your account is deleted, you won’t be able to recover it. You will need to create a new account if you change your mind later.

Also, you may lose access to your transaction history. So, it’s a good idea to review or download any important records before proceeding.

There are also some conditions you must meet before your account can be deleted:

• You must have no pending transactions
• Your account must not be under any restriction such as PND (Post-No-Debit). A PND means the account is flagged for fraudulent or compliance issues therefore, prevented from withdrawing money from the account until it is resolved.
• If your account has more than ₦500, make sure you transfer or withdraw the money first.

Taking these steps will help you avoid errors and make the deletion process smooth.

Requirements to Close Your Moniepoint Account

Before you delete your account on the Moniepoint App, make sure you have everything ready. This will help you complete the process without issues.

Here’s what you need:

• Active login details
  Your registered phone number and password or biometric login open your Moniepoint app
• Access to your registered phone
  This is important for verification during the process
• Transaction PIN
  You will need your 4-digit PIN to confirm the deletion
• Face verification readiness
  Be ready to complete a quick face verification for security purposes

How To Close Moniepoint Account on the App

Follow these simple steps to delete your account on the Moniepoint bank App:

Step 1: Open the Moniepoint App

Launch the Moniepoint app on your phone.
Make sure your internet connection is active.
Login using your phone number and password or biometric.

Step 2: Go to Profile Icon

Once you’re on the homepage, tap on your profile icon at the top left corner.
This will open your account options.

Step 3: Select Settings Option

From the options displayed, find and tap on “Settings.”

Step 4: Tap on “Delete Account”

Scroll down to the “Other” section.
Then tap on “Delete Account” (usually the last option).
Click the button below to continue.

Step 5: Select Reason for Deletion

You will be asked to state why you want to delete your account.
Select a reason that applies to you.

Step 6: Complete Face Verification

Follow the on-screen instructions to complete your face verification.

Step 7: Enter Transaction PIN

Enter your 4-digit transaction PIN to confirm your request.

Step 8: Submit Request

After completing all steps, submit your request.
Your account deletion request will be sent for review.

Why Delete Moniepoint Bank Account

When trying to close your account on the Moniepoint App, you may be asked to select a reason for leaving.

Here are some common reasons you may see:

• KYC issues
• High transaction fees
• Poor customer service
• Relocation to a new location
• Unresolved account problems
• No longer interested in using the app

You can simply choose the option that best matches your situation. It does not affect your deletion request.

What Happens After Closing Your Moniepoint Account?

After you submit your request on the Moniepoint App, your account will not be removed immediately.

Here is what typically happens next:

• Your request goes into review by the support team
• There is a processing period while your details are checked
• Once approved, you receive a permanent closure confirmation
• After deletion, you will lose access to all account services and data

This means you will no longer be able to log in, view transactions, or use any services linked to the account.

So, it’s important to be fully sure before you proceed.

Alternative Ways to Close Your Moniepoint Account

If you are unable to delete your account directly on the Moniepoint App, there are other ways you can still request account closure.

Here are the alternatives:

• Contact customer support
  You can reach out to Moniepoint support through the in-app help section and request account deletion.
• Email request
  Send a formal request to Moniepoint’s support email explaining that you want your account closed. Include your registered phone number for faster processing.

Taking these steps helps you avoid loss of money or important information after your account is closed

Frequently Asked Questions (FAQs)

Here are answers to common questions about deleting your account on the Moniepoint App.

• Can I delete my Moniepoint account permanently?
  Yes, once your request is approved, your account will be permanently deleted and cannot be recovered.
• Why can’t I delete my Moniepoint account?
  This may happen due to PND restriction, pending transactions, account balance above ₦500, or verification issues.
• How long does it take to delete a Moniepoint account?
  It usually takes a few days, depending on the review and approval process.
• Can I reopen a deleted Moniepoint account?
  No. Once deleted, you cannot reopen it. You will need to create a new Moniepoint account.
• Will my BVN be removed after deleting my account?
  Your BVN remains linked to your identity, but it will no longer be active on the deleted account.
• Do I need to clear my balance before deleting my account?
  Yes. You should transfer or withdraw any amount above ₦500 before deleting your account.
• What happens if my account is on PND?
  You must wait until the restriction is removed before you can delete the account.

Summary

Moniepoint account deletion is a simple process when you follow the right steps and meet all the requirements.

To recap, here are the key points:

• You can close your account by logging into the Moniepoint App and using the delete account option in settings.
• Make sure your account has no pending transactions and is not under PND restriction.
• Ensure your balance is ₦500 or below before starting the process.
• Complete verification using your face scan and transaction PIN.
• Once submitted, your request will be reviewed and permanently processed.

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