If your email address on Moniepoint account is outdated or incorrect, you will miss important messages related to your account.

Interestingly, Moniepoint bank offers changing the email address on the app. Simply remove the old email address and update it a new one. Now you can receive account notifications, security alerts, and important updates about your transactions on the current email box.

In this guide, I will show you exactly how to update it on the Moniepoint app.

Key Lessons You Will Learn:

• How to change your email address on the Moniepoint app
• The requirements needed before editing your email
• Why you may need to update your email address
• What to do if you cannot change your email
• Security tips to protect your account when updating your email

Why Change Email Address on Moniepoint

Your email is an important part of your account because it is used for verification messages, security alerts, and important notifications.

Here are some common reasons to change email address on Moniepoint:

1. You No Longer Use Your Old Email Address

Many people stop using an email address after some time. If your old email is inactive, updating it ensures you continue receiving important account notifications.

2. You Want a More Secure Email for Financial Accounts

Some users prefer to use a more secure email address for banking and financial apps. Changing to a secure email can help protect your account information.

3. You Entered the Wrong Email During Registration

Sometimes users accidentally type the wrong email when creating their account. Updating it helps correct the mistake.

4. You Lost Access to Your Previous Email

If you can no longer log in to your old email account, it is best to update it to a new one you can easily access.

5. You Want to Receive Notifications on a Different Email

You may prefer to receive your transaction alerts and account updates on another email address that you check more often.

Updating your email ensures you stay informed about your account activities and keeps your Moniepoint account secure.

Requirements to Update Email on Moniepoint

Here are the main things you need before editing your email address:

• A Registered Moniepoint Account
  You must already have an active Moniepoint account. If you do not have an account yet, you will need to create one before you can update any personal information.
• Access to the Moniepoint Mobile App
  The email update process is done directly inside the Moniepoint mobile app. Make sure the app is installed on your phone and that you can log in successfully.
• An Active New Email Address
  You will need a new and working email address. Moniepoint will send a verification message to this email to confirm the update.
• Completed KYC Verification
  Your account must complete the required KYC (Know Your Customer) verification before you can edit personal details like your email address.

Important Note:
If your KYC verification is not fully completed, the option to edit your personal information will not be available. In that case, you will need to complete your KYC verification first before updating your email.

Steps on How To Change Email Address on Moniepoint App

You update your email directly from your profile settings inside the Moniepoint app. Here are the steps to follow:

Step 1: Log in to Your Moniepoint App

First, open the Moniepoint app on your phone.

Enter your registered phone number and password to log in. If you have enabled biometric login, you can also use fingerprint or Face ID to access your account.

Once you log in, you will see your account dashboard.

Step 2: Go Your Profile Section

After logging in, look at the top corner of the dashboard screen.

You will see your profile picture displayed there. Tap on it to open your account profile page where your personal details are stored.

Step 3: Open Personal Information

Inside your profile page, locate the Personal Information section.

This section contains your personal details such as:

• Phone number
• Email address
• Date of birth
• Address

Under this section, you will see an “Edit” button. Tap on it to make changes to your personal information.

Step 4: Update Your New Email Address

Next, find the email address field.

Tap on the update option beside it. Carefully delete your old email address, then type your new and active email address.

After entering the new email, tap “Submit” to continue.

Step 5: Confirm Your New Email

After submitting your new email address, Moniepoint will send a verification message to your new email.

Open your email inbox and locate the verification message from Moniepoint. Follow the instructions in the message to confirm the email update.

Once confirmed, your new email address will be successfully linked to your Moniepoint account.

Important Note About KYC Verification

Before you can edit personal details like your email address on the Moniepoint App, your account must complete the required KYC verification.

KYC (Know Your Customer) is a security process used by financial platforms to confirm the identity of users. This helps protect accounts from fraud, unauthorized access, and identity theft.

Here are a few important things to know about KYC verification on Moniepoint:

• Users must complete KYC verification before editing personal details.
  If your KYC is not completed, you may not be able to update your email address or other personal information.
• KYC helps Moniepoint protect user accounts from fraud.
  By verifying your identity, Moniepoint ensures that only the real account owner can make changes.
• The Edit option may be disabled without KYC.
  If you notice that the Edit button is not active, it usually means your account verification is incomplete.

Completing your KYC verification will allow you to access more features and safely update your account information whenever necessary.

What to Do If You Cannot Change Your Email on Moniepoint

Sometimes you may try to update your email on the Moniepoint App but the option may not work. This can happen for a few common reasons. The good news is that most of these issues can be fixed easily.

Here are some things you can do if you cannot change your email address on Moniepoint:

• Update the Moniepoint App
  If you are using an old version of the app, some features may not work properly. Go to your phone’s app store and update the Moniepoint app to the latest version.
• Complete Your KYC Verification
  As mentioned earlier, Moniepoint requires users to complete their KYC verification before editing personal information. If your KYC is incomplete, finish the verification process first.
• Check Your Internet Connection
  A weak or unstable internet connection can stop the update process from working. Make sure your phone has a strong and stable internet connection before trying again.
• Log Out and Log Back Into the App
  Sometimes the app may experience a temporary glitch. Logging out and signing in again can refresh your account and fix the problem.
• Contact Moniepoint Customer Support
  If the problem continues, the best option is to contact Moniepoint customer support. They can help review your account and guide you on how to update your email address.

FAQs About Changing Email Address on Moniepoint

Here are five answers to common questions users ask about changing or updating their email address on the Moniepoint App.

1. Can I change my email address on Moniepoint?
   Yes. You can change your email through the profile section of the Moniepoint app after completing your KYC verification.
2. Why can’t I edit my email address on Moniepoint?
   This usually happens if your KYC verification is incomplete or if the app needs to be updated to the latest version.
3. Do I need verification to change my email?
   Yes. Moniepoint will send a verification message to your new email address to confirm the update before it becomes active.
4. Can I change my email without the Moniepoint app?
   No. The easiest way to change your email is directly inside the Moniepoint mobile app through your profile settings.
5. How long does it take to update email on Moniepoint?
   The update usually takes a few minutes after you confirm the verification email sent to your new address.

Summary

Moniepoint allows users to update their email address easily through the app, which helps ensure they continue receiving important notifications, security alerts, and account updates. Keeping your email address updated also helps improve the security and accuracy of your account information.

To recap, here are the key points from this guide:

• How to update an email address on the app: Log in to the Moniepoint App, tap your profile icon, open Personal Information, tap Edit, enter your new email address, submit it, and then confirm the change through the verification email sent to your inbox.
• You may need to change your email if you no longer use your old email, want better security, or entered the wrong email during registration.
• Before updating your email, ensure you have a registered Moniepoint account, access to the app, and a new active email address.
• KYC verification must be completed before you can edit personal details like your email.
• If you cannot change your email, try updating the app, checking your internet connection, logging out and back in, or contacting customer support.
• Always follow basic security tips, such as using a secure email and never sharing verification codes.

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