Are you looking for the best way to contact Union Bank Nigeria customer care? Whether you have a complaint, need account assistance, or have inquiries about banking services, Union Bank offers multiple customer support channels to serve you efficiently.
Union Bank provides phone support, WhatsApp, email, social media, and web chat to ensure customers get quick responses to their queries. This guide will show you the best ways to reach Union Bank customer service and what to expect from each support option.
Key Takeaways from This Guide:
- Union Bank customer care phone numbers and the best times to call.
- WhatsApp support for quick banking assistance.
- Email and social media contact details for inquiries and complaints.
- Web chat support and how to use it for instant responses.
With this information, you can easily contact Union Bank and resolve your banking issues without stress.
5 Ways to Contact Union Bank Nigeria Customer Care
Below are the five easy ways to reach out to Union Bank customer care for any issues:
- Official Phone numbers: 02-012716816, 07007007000
- WhatsApp Number : +2349070070001
- Email: customerservice@unionbankng.com
- Social media:
- Facebook: unionbankng
- Twitter: unionbank_ng
- Instagram: unionbankng
- Website Chat: www.unionbankng.com
Union Bank Customer Care Phone Numbers
One of the fastest ways to reach Union Bank customer care is through their official phone numbers. You can call their support team to resolve issues such as account inquiries, transaction disputes, or general banking assistance.
Union Bank Customer Care Phone Numbers:
- 02-012716816
- 07007007000
Best Times to Call
Union Bank’s phone support is available 24/7, so you can call anytime for assistance. However, peak hours may result in longer wait times, so calling during off-peak periods (early mornings or late nights) can help you get faster responses.
Call Charges
Normal call rates apply when dialing Union Bank customer care. These calls are not toll-free, so charges depend on your mobile network provider’s rates.
Union Bank WhatsApp Customer Support
Union Bank offers a WhatsApp customer support service, allowing customers to get quick assistance directly from their mobile devices. This is a convenient option for those who prefer chat-based communication.
Union Bank WhatsApp Number:
- +2349070070001
Services Available on WhatsApp:
You can use Union Bank’s WhatsApp support for:
- Account balance inquiries
- Transaction issues and complaints
- Card-related problems
- General banking inquiries
How to Use WhatsApp for Union Bank Customer Service:
- Save +2349070070001 to your phone contacts.
- Open WhatsApp and search for the saved contact.
- Start a chat by sending a message like “Hello, I need assistance with my account.”
- Follow the instructions provided by the customer care representative.
This service ensures quick responses and allows you to chat with a representative at your convenience.
Union Bank Official Email Support
If you prefer written communication, you can contact Union Bank customer service via email. This option is ideal for detailed inquiries, complaints, or when you need a written response for documentation purposes.
Union Bank Customer Care Email Address:
Types of Inquiries Handled via Email:
- Account-related questions
- Transaction disputes and complaints
- Card-related issues (ATM, debit, and credit cards)
- Loan and banking product inquiries
Expected Response Time & Best Practices:
- Union Bank typically responds within 24 to 48 hours, depending on the volume of requests.
- To get a faster response, ensure your email includes:
- Your full name (as registered with the bank).
- A detailed description of your issue.
- Your account number (if necessary, but avoid sharing sensitive details like PINs).
- Screenshots or reference numbers (for transaction-related issues).
Using email support is a great way to keep records of your interactions with Union Bank customer care.
Union Bank Customer Care on Social Media
Union Bank is active on social media, allowing customers to reach out for support, inquiries, and updates. This is a convenient way to get help, especially if you prefer chat-based communication.
Official Union Bank Social Media Handles:
- Facebook: @unionbankng
- Twitter (X): @unionbank_ng
- Instagram: @unionbankng
How to Contact Union Bank via Social Media:
- Send a direct message (DM) explaining your issue.
- Comment on their posts (if your issue is general).
- Mention their handle in a tweet/post if you need attention.
Types of Issues That Can Be Resolved via Social Media:
- General banking inquiries
- Account access issues
- Transaction delays
- Complaints and feedback
Tip: For security reasons, avoid sharing sensitive banking details like your PIN or full account number in public comments. Always use direct messages for confidential discussions.
Union Bank Web Chat Support
Union Bank also provides a web chat support service, allowing customers to chat with a representative directly from the bank’s website. This is a fast and efficient way to get assistance without making a call or sending an email.
How to Access Union Bank Web Chat:
- Visit www.unionbankng.com.
- Look for the Live Chat icon on the homepage.
- Click on the chat option to start a conversation with a representative.
- Type your inquiry and follow the instructions provided.
Benefits of Using Web Chat:
- Instant response from a Union Bank representative.
- No call charges – completely free to use.
- Available on both desktop and mobile devices.
- Ideal for quick inquiries and general banking assistance.
If you need fast support and prefer chatting over calling, Union Bank’s web chat is a great option.
Summary
Union Bank provides multiple customer care options to ensure quick and efficient support for its customers. Whether you need help with account inquiries, transaction issues, or general banking questions, you can reach Union Bank through phone, WhatsApp, email, social media, and web chat.
Key Ways to Contact Union Bank Customer Care:
- Phone Support: Call 07007007000 or 02-012716816 (24/7, normal call charges apply).
- WhatsApp Support: Chat via +2349070070001 for quick assistance.
- Email Support: Send inquiries to customerservice@unionbankng.com (response within 24-48 hours).
- Social Media Support: Reach out via:
- Facebook: @unionbankng
- Twitter (X): @unionbank_ng
- Instagram: @unionbankng
- Web Chat Support: Visit www.unionbankng.com for live chat assistance.
With these options, getting help from Union Bank is easy and convenient. Choose the best contact method based on your needs and urgency.
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