You’re trying to catch your favorite shows on STARTIMES, but when it’s time to renew your subscription, things don’t go as smoothly as planned. You might experience difficulties navigating the FCMB app, entering incorrect details, or even dealing with payment failures. These scenarios can leave you frustrated and potentially disconnected from your entertainment.

This guide will help you avoid such frustrations by walking you through the step-by-step process of subscribing to STARTIMES via the FCMB mobile app.

Requirements for Subscribing to StarTimes on FCMB App

• Active FCMB account: You need an FCMB account with sufficient funds for the subscription.
• Internet-enabled mobile device: Ensure your smartphone has internet access and the FCMB app installed.
• STARTIMES Smartcard number: This is essential for processing your payment. If you don’t have it, you can find it on the physical card or by checking your decoder menu.
• Sufficient balance: Make sure your FCMB account has enough funds to cover the STARTIMES subscription you wish to purchase.

How to Subscribe to StarTimes via FCMB App

Follow these six easy steps to pay StartTimes plans on FCMB App:

1. Open the FCMB app:

Launch the app on your Android or iPhone and log in using your username and password.  

2. Go to the “Pay Bills” section:

On the FCMB app dashboard, tap on the “Pay Bills” button located beside the “Transfer” option.

3. Select “Cable TV”:

Under the “Pay Bills” section, you will see a list of cable TV providers. The available options include:

• DSTV
• GOTV
• STARTIMES
• SHOWMAX

Select STARTIMES from the options.

4. Enter your customer ID:

Input your STARTIMES Smartcard number. If you’ve forgotten your smartcard number, you can find it on your decoder or on the card that came with your subscription.

5. Select your STARTIMES product:

Choose the subscription package you want. Some popular options include:

• STARTIMES DTT NOVA WEEKLY
• STARTIMES DTT NOVA MONTHLY
• STARTIMES DTT BASIC WEEKLY
• STARTIMES DTT BASIC MONTHLY

6. Subscribe to StarTimes:

Once you’ve filled in all the required details, tap the Validate Customer button to proceed. On the next page, you will see a transaction review. If everything is correct, select your payment method and enter your 4-digit PIN to confirm the payment.

Note: A service charge of ₦100 will be added to the subscription.

List of StarTimes Packages and Prices

• STARTIMES DTT NOVA WEEKLY: ₦500.00
• STARTIMES DTT NOVA MONTHLY: ₦1,700
• STARTIMES DTT BASIC WEEKLY: ₦1,100
• STARTIMES DTT BASIC MONTHLY: ₦3,300

Read: How to Subscribe to GOTV on FCMB App

Troubleshooting: Common Issues and Solutions

1. Problems logging in to the FCMB app:

• Ensure that your internet connection is stable.
• Double-check your login credentials (username and password).
• If you’ve forgotten your password, use the “Forgot Password” option to reset it.
• If the problem persists, contact FCMB customer support for assistance.

2. Issues with payment processing

• Make sure you have sufficient funds in your account.
• Ensure you entered the correct STARTIMES Smartcard number.
• If your payment is declined, try using another payment method within the app, such as a linked debit card.
• Wait a few minutes and retry the transaction in case of temporary network issues.

3. What to do if you don’t receive a confirmation:

• Check your transaction history in the FCMB app to confirm if the payment was successful.
• If the payment was successful but you didn’t receive confirmation from STARTIMES, contact STARTIMES customer service to verify your subscription status.
• If the payment failed, retry the transaction or contact FCMB support for further help.

Alternatives to Subscribing to StarTimes Using FCMB App

1. FCMB USSD Code:

Dial *329# on your mobile phone to access FCMB’s USSD banking service. Follow the prompts to select StarTimes payment and complete your subscription easily.

Read: FCMB USSD Code to Subscribe to Startimes

2. FCMB Internet Banking:

Log into your FCMB internet banking account via a web browser. Navigate to the payments section, select StarTimes, and follow the instructions to complete your subscription.

Summary

FCMB makes subscribing to StarTimes simple and convenient through its mobile app, allowing users to renew their subscriptions from anywhere at any time. 

If you found this guide helpful, please share it with others who might benefit from it.

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