Forgetting your Opay payment PIN can be a frustrating experience, especially when you’re trying to complete a transaction quickly. Imagine needing to pay for something important, but you can’t recollect your PIN. It’s a worst-case scenario no one wants to face.
Fortunately, resetting a payment PIN on the Opay app is effortless, and this guide will walk you through the entire process step-by-step.
In this post, you will learn:
- Why to reset your Opay payment PIN.
- A step-by-step guide to resetting your Opay payment PIN.
- How to troubleshoot common issues when resetting your PIN.
- Security tips for protecting your new PIN.
How to Reset Your Payment PIN on Opay App
Here are the five steps to easily reset your Payment PIN on the Opay app:
1. Open the Opay app:
On your Android or iPhone, launch the Opay app and log in using your password.
2. Go to the Profile section:
On Opay app, the profile section is represented with a “Me” icon. Tap the “Me” icon located at the bottom right corner of the app.
3. Select Settings:
Tap the Settings icon at the top right corner of the screen.
4. Select Payment Settings:
From the settings list of options, find and tap “Payment Settings“. It’s usually the second option.
5. Verify your identity:
In Payment Settings section, tap “Forgot Payment PIN“. Opay will prompt you to verify your identity in two steps:
- Step 1: Facial recognition: Opay will ask you to take a picture within the app to confirm your image. This confirms you are the one requesting to reset your PIN and not authorised person.
- Step 2: One-Time Password: A 6-digit OTP (One-Time Password) will be sent to your phone. Enter this code to complete the verification process.
These two steps Opay verification exercise ensure that:
- You are the one requesting to reset your Opay PIN and not someone else
- Authorised person is not trying to change your Opay PIN thereby denying you access.
- Your Opay account and fund remain secure
Read: Opay USSD Code to Generate OTP
6. Create a new Payment PIN:
Once your identity is verified, a box will appear asking you to input a new 4-digit Opay payment PIN. Enter and confirm your new PIN to replace the old one.
Right now, you can complete transactions on Opay account by entering the new PIN.
Read: How to Change Opay Payment PIN
Why Reset Opay Payment PIN
- Forgot PIN: If you can’t recall your PIN, resetting it is the easiest way to regain access to your account and continue transacting without delay.
- Security concerns: If you suspect your PIN has been compromised or shared with someone else, resetting it ensures your account remains secure.
- Regular security updates: For added protection, it’s always a good idea to update your payment PIN periodically. This prevents unauthorized access and strengthens the security of your Opay account.
Common Issues When Resetting Payment PIN
1. Not receiving OTP for verification:
If you don’t receive the OTP, check your network connection and ensure your phone number is correct.
Alternatively, dial *955*10# to receive OTP on your Opay phone number.
If the issue persists, try restarting your phone or contact Opay customer support.
2. App crashing or slow performance:
If the app crashes or is slow, ensure you have the latest version of the Opay app installed. Restarting your device or clearing the app’s cache can also help.
3. Network issues:
Poor internet connection can interfere with the process. Try switching to a more stable Wi-Fi or data connection.
Alternative: Opay 4-Digit PIN for Transactions
Opay Biometric fingerprint Option:
You can enable the Opay fingerprint authentication for payments. To do this, go to Payment Settings and toggle the option for “Pay with Fingerprint.” This will allow you to use your fingerprint instead of a PIN for transactions.
Read: How to Enable Fingerprint Payment on Opay App
FAQs
How can I reset my forgotten Opay payment PIN?
You can reset your forgotten Opay payment PIN by following these steps: open the Opay app, go to the “Me” section, select “Settings,” tap “Payment Settings,” and verify your identity with facial recognition and an OTP. Once verified, you can set a new PIN.
What do I do if I don’t receive the OTP to reset my Opay PIN?
If you don’t receive the OTP, ensure your phone number is correct, check your network connection, and try restarting your phone. You can also contact Opay customer support for further assistance.
Can I use a fingerprint or face recognition instead of a payment PIN?
Yes, you can enable fingerprint authentication in the Payment Settings on your Opay app to use your fingerprint for transactions instead of a PIN.
Summary:
Opay allows you to easily reset your payment PIN on the app. Do this if you’ve forgotten your 4-digit PIN or have security concerns.
To recap, here are the three key points:
- To reset your payment PIN on Opay: Go to the “Me” section, select “Settings,” and follow the steps to verify your identity through facial recognition and OTP, then create a new 4-digit PIN.
- Create a unique pattern PINs and avoid sharing them to safeguard your Opay account.
- To further secure your Opay funds, enable biometric fingerprint for payment instead of using a PIN.
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