Are you trying to login to your GTBank mobile app but cannot remember the password?

The Guaranty Trust Bank enable customers to easily reset the 6-digit password on the GTWorld app if they forgot it.

In this post you will learn how to:

• Reset your GTBank Mobile App password if forgotten.
• Set up a secured password to protect your GTB account
• Resolve Common Issues on resetting password

How to Reset a Forgotten Password on GTBank Mobile App

Follow these three steps to set up a new password on your GTWold app if you forget it:

1. Open the GTWorld App

• Launch the GTWorld app on your smartphone (Android or iPhone).
• Locate and select the “Forgot Password” option below the login field.

2. Verify Your Identity

• Enter the 6-digit code sent to your registered phone number. This is the default verification method to change your GTWord app password.
• Alternatively, select token method. Input the 6-digit token code from your hardware or soft token device to verify your identity to set a new password .

3. Set a New Password

• Enter your new 6-digit password.
• Confirm the password to finalize the process.

Once completed, you’ll receive a confirmation message. You can now use your new password to log into the app securely.

Note: The process is similar to changing password on GTBank mobile app

Troubleshooting Common Issues

• Not Receiving the 6-Digit Code
  • Ensure your registered phone number is active and accessible.
  • Check if the phone has network coverage.
  • Contact GTBank customer service for assistance.
• Forgotten Token Code or Token Device
  • If your token device/code is unavailable, enter the OTP code sent to your phone. By default, you will recieve a 6-digit code on the phone number linked to your GTB account when you resquest to reset your password.
• New Password Not Accepted
  • Ensure your new password meets GTBank’s security requirements (e.g., no consecutive digits).
  • Retry after a few minutes or contact customer care.

Security Tips for Using the GTWorld App

• Do not share your password or OTP with anyone.
• Use strong, memorable passwords and avoid predictable patterns.
• Log out of the app after each session, especially on shared devices.

Summary

GTBank makes it easy to reset your 6-digit password directly on the GTWorld app, ensuring your account remains secure and accessible.

key points:

• Steps to reset password on GTWorld app: Open the GTWorld app, select Forgot Password, enter the OTP code sent to your phone or use the token code, then set up the new password.
• Password security tips: Use strong, unique passwords and update them regularly to maintain account safety.

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