Failed transactions can be frustrating, especially when they disrupt your daily activities. With the FCMB Mobile App, you don’t need to visit a branch or wait on long support calls to resolve these issues. Many FCMB users may be unsure of how to report failed transactions directly through the app.

In this post, you will learn how to:

1. Access and navigate the FCMB Mobile App to report failed transactions.
2. Initiate and submit a dispute for resolution.
3. Understand the typical response times and next steps after reporting.

Steps to Report Failed Transactions on FCMB Mobile App

Follow these six steps to resolve failed transactions on FCMB app easily:

Step 1: Open FCMB Mobile App

Start by opening the FCMB Mobile App on your device.

Log in using your credentials to access the main dashboard, where you’ll see options for your accounts and transactions.

Step 2: Go to the Menu Section

Locate the menu icon at the top right corner of the app screen. It looks like three horizontal lines. Tap the menu icon to open a list of options.

Step 3: Select “Log Failed Transaction” Option

From the menu list, scroll down and select the “Log Failed Transaction” option, found after the “Card Management” section.

This option will open up further choices, including Activity, Statement, and Dispute.

Step 4: Choose the Dispute Section

Tap on the “Dispute” option, located beside the “Statements” section. The Dispute section is dedicated to handling any transaction issues, making it the right place to report your failed transaction.

Step 5: Initiate Dispute

In the Dispute section, select the specific transaction you want to report.

Follow the prompts to complete the dispute details, providing as much information as possible about the transaction issue.

Step 6: Submit Report

After filling out the necessary details, submit your dispute report. Once submitted, you should see a confirmation message notifying you of successful submission.

Typically, FCMB will respond within 24-48 hours, though resolution times can vary.

What to Expect After Reporting

Once you’ve reported a failed transaction through the FCMB Mobile App, here’s what you can generally expect:

• Response Time: FCMB usually responds to dispute reports within 24 to 48 hours. In some cases, they may provide an update sooner if additional details are needed to process your claim.
• Resolution Time: Although response times are typically quick, resolving the issue fully may take longer depending on the nature of the transaction error. For most cases, resolution occurs within 24 hours after receiving a response, though some disputes may require additional time.
• Follow-Up Actions by FCMB: FCMB may contact you with further instructions or updates regarding the status of your dispute. Make sure to monitor your notifications and email for any correspondence from the bank to ensure a smooth resolution process.

Troubleshooting Common Issues

Sometimes, you may encounter issues while trying to report a failed transaction on the FCMB Mobile App. Here are solutions to common problems:

• Issue: App not loading properly
  • Ensure your internet connection is stable, as a weak connection may cause the app to malfunction. You can also try restarting the app or updating it to the latest version via your device’s app store.
• Issue: Dispute resolution taking longer than expected
  • If FCMB has not responded or resolved your dispute within the typical timeframe (24-48 hours), consider contacting FCMB customer support directly. They can check the status of your dispute and provide additional support if necessary.

Alternatives: Report Failed Transactions on FCMB Account

If you’re unable to report a failed transaction on the FCMB Mobile App, there are other methods available to ensure your issue gets resolved. Here are alternative ways to report failed transactions with FCMB:

1. Use FCMB USSD Code

Dial *329# on your mobile device to access the FCMB USSD banking service. Select the “Self Service” section, then choose “Dispute Resolution” to log a report for your failed transaction. This option provides a quick way to report issues without using the mobile app.

2. Contact FCMB Customer Care

For direct assistance, reach out to FCMB’s customer support team. You can:

Call the official FCMB customer care phone number for immediate support.

Send an email detailing your transaction issue to FCMB’s official support email.

Message FCMB on their verified social media accounts (such as Twitter or Facebook) for prompt responses.

Check: FCMB Customer Care Contact

3. Visit an FCMB Branch

For face-to-face assistance, visit your nearest FCMB branch in Nigeria. At the branch, the customer service team can help log your transaction dispute and provide additional support.

FAQs

Summary

FCMB Mobile App provides a convenient way to report and resolve failed transactions without the need to visit a branch. By following the app’s streamlined dispute process, users can log and track their issues efficiently, ensuring minimal disruption to their banking experience.

Key Takeaways:

• Steps to Report Failed Transactions: Access the FCMB app, navigate to the menu, select “Log Failed Transaction,” and initiate a dispute in the Dispute section.
• Expected Response Time: FCMB generally responds within 24-48 hours, though resolutions may vary based on the issue.

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