Renewing your DStv subscription has never been easier. With the GTBank Mobile App (GTWorld), you can quickly pay for your subscription online without the hassle of visiting a physical payment centre.

In this post, you will learn:

• How to log in and navigate the GTWorld app.
• Steps to renew your DSTV subscription effortlessly.
• Solutions to common payment issues.

Let’s dive into the details.

Steps to Renewing DSTV Subscription on GTWorld App

1. Log in to GTWorld App

1. Launch the GTWorld app on your smartphone.
2. Enter your login password or use biometric login for quick access.

2. Go to Payments Section

1. Tap “Payments” at the bottom navigation bar.

3. Select Cable TV Option

1. Scroll through the Payments menu until you see “Cable TV”.
2. Tap on the “Cable TV” option (third in the list).

4. Select DSTV/GOTV

1. From the Cable TV options, select DSTV/GOTV.

5. Fill Subscription Details

1. Input your DSTV smartcard number carefully.
2. Choose your desired bouquet package from the list. (Prices for each package will be displayed.)

6. Complete the Payment

1. Review your payment details for accuracy.
2. Authorize the payment using your GTWorld transaction PIN or fingerprint.
3. Receive a confirmation message or email from GTBank.

Read: How to Renew StarTimes Subscription on GTBank Mobile App

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Common Issues and Troubleshooting

1. Payment Not Reflecting

Sometimes, your DSTV subscription may not activate immediately after payment. If this happens:

• Wait for 15–30 minutes as the payment might still be processing.
• If the issue persists, contact DSTV customer care or GTBank support for assistance.

2. Incorrect Smartcard Number

Entering the wrong smartcard number can delay your subscription renewal. Always double-check the number before submitting your payment.

3. Failed Transaction

A failed transaction may occur due to insufficient account balance or network issues. To resolve this:

• Ensure your GTBank account has sufficient funds.
• Retry the payment process.
• Contact GTBank customer support if the issue continues.

Read: How to Subscribe to SHowMax on GTBank Mobile App

Alternative to Renew DStv Subscription via GTBank

1. GTBank USSD Code

• Dial *737# and follow the prompt to enter the DSTV smartcard number, select the amount and pay the subscription fee

2. GTBank Internet Banking

1. Log in to the GTBank Internet banking portal using your credentials.
2. Navigate to the “Cable TV.” section
3. Choose “DSTV/GOTV” as the service provider.
4. Input your Smartcard number and select the desired package.
5. Complete the payment

FAQs

Summary

GTBank offers a seamless and convenient way to renew your DSTV subscription through its GTWorld mobile app. Here are the key points to remember:

1. Steps to Renew DSTV Subscription on GTWorld App:
   Log in to the app, navigate to the Payments section, select Cable TV, choose DSTV/GOTV, fill in your smartcard number and bouquet details, and authorize the payment.
2. Multiple Payment Channels:
   Besides the GTWorld app, GTBank provides additional options like USSD code (*737#) and Internet Banking for flexibility.
3. Troubleshooting Support:
   For issues such as payment delays or incorrect smartcard numbers, you can easily resolve them through DSTV or GTBank customer support.

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