If you use the Moniepoint app regularly, logging in with your password every time can feel stressful and slow. You may also worry about someone looking and guessing your password.
This is why Moniepoint offers Biometrics login option. With this, you can access your the bank app with your fingerprint or Face ID depending on which one is activated on smartphone (Android & iPhone) instead of the 6-digit password. This makes login faster and safer.
In this guide, you will learn:
- What Biometrics means on Moniepoint
- The requirements to activate it on Moniepoint app.
- Step-by-step process to activate it
- What to do if it is not working
What is Biometrics on Moniepoint App?
Biometric authentication means using your unique body features to access your account. Instead of typing a password, you use your face or fingerprint to log in.
Face ID vs Fingerprint
Both are biometrics methods, but they work differently:
- Face ID scans your facial features.
- Fingerprint scans your thumbprint or finger pattern.
Face ID uses your phone’s front camera and built-in facial recognition system. Fingerprint uses your phone’s fingerprint sensor.
How Moniepoint Uses Your Phone’s Biometric System
Moniepoint does not create its own Fingerprint/Face ID system.
It connects directly to your phone’s built-in biometric security. That means the app simply asks your device to verify your face or fingerprints before granting access.
For example: If you activate Fingerprint authentication on your smartphone, Moniepoint app will request you scan your finger to login to the app
However, if you use Face ID like most iPhones, Moniepoint app will ask you to scan your face to access your bank app.
In short: When enabled, the Moniepoint app will request for the biometric option (Fingerprint or Face ID) already working on your smartphone to login to your online account.
This is important because your biometric data stays on your phone. It is not stored on Moniepoint servers.
Requirements Before Activating Face ID/Fingerprint
Before you turn on Fingerprint or Face ID, there are a few things you need to check. This will prevent errors and frustration.
1. A Smartphone That Supports Biometrics
Your phone must have a Face ID or Fingerprint feature.
If your device does not support any of these biometrics system, you won’t see the option.
2. Face ID or Fingerprint Already Set Up on Your Phone
You must first set up Fingerprint or Face ID in your phone settings.
Go to your device settings and register your face or fingerprint. If this is not done, Moniepoint will not be able to activate it.
4. Stable Internet Connection
A good internet connection helps the app load properly while enabling the feature.
Once these requirements are met, you can now activate Biometrics smoothly.
Steps on How To Enable Face ID on Moniepoint App
Follow these simple steps carefully.
Step 1: Open the Moniepoint App
Open the Moniepoint app on your phone.
Enter your phone number and password to log in to your account. Make sure your internet connection is stable.
Step 2: Go to Settings
Once you are on the home screen, tap on your profile picture.
This will open your account options.
Select “Settings.” This is where you manage your account preferences and security options.
Step 3: Select to Login Options
Inside Settings, find and tap “Login Options.”
This section controls how you access your account. It includes password and biometric login settings.
Step 4: Enable Biometrics
Look for the option labeled “Enable Biometrics.”
Toggle it on.
Your phone will prompt you to verify your fingerprint or face ID. Once confirmed, it will be activated for your Moniepoint app login.
Once enabled, you can log in faster without typing your password every time.
Face ID/Fingerprint Not Working on Moniepoint?
If Face ID/Fingerprint is not working on your Moniepoint app, don’t panic. Most issues are easy to fix.
Here are common reasons and what you can do:
1. Biometric Is Not Set Up on Your Phone
Go to your phone’s Settings and check if Fingerprint or Face ID is already registered.
If not, set it up first. Then return to the Moniepoint app and enable biometrics again.
2. Moniepoint App Is Not Updated
An outdated app may not show the biometric option.
Visit your app store and update the Moniepoint app to the latest version.
3. Biometrics Disabled in Phone Settings
Some phones allow you to control which apps can use Face ID.
Check your phone’s biometric settings and make sure Moniepoint is allowed to use Fingerprint or Face ID.
4. Device Not Compatible
If your phone does not support Fingerprint or Face ID, the option will not appear.
In this case, continue to use password login option.
5. Restart Your Phone
Sometimes the issue is temporary.
Restart your device and try enabling Fingerprint/Face ID again.
Most Biometrics problems are solved using these simple steps.
Is Biometrics Safe on Moniepoint App?
Yes, Fingerprint/Face ID is safe when used on the Moniepoint app.
Here is why.
1. Encrypted Security System
Moniepoint uses secure encryption to protect your account activities.
When you enable Fingerprint/Face ID, the app simply asks your phone to verify your identity securely before granting access.
2. Your Biometric Data Stays on Your Device
Your face data is not stored on Moniepoint’s servers.
It remains securely stored on your phone. The app only receives confirmation that your identity has been verified. This improves privacy and reduces security risks.
3. Safer Than Password-Only Login
Passwords can be guessed, shared, or stolen.
But your fingerprint or face is unique to you. That makes biometric login stronger and harder to bypass.
While no system is 100% risk-free, Biometrics combined with Moniepoint’s security system provides a higher level of protection than using only a password.
Frequently Asked Questions (FAQs)
Here are five common questions users have about Fingerprint/Face ID on the Moniepoint app:
- How do I activate Fingerprint/Face ID on Moniepoint app?
Open the Moniepoint app → Go to Settings → Tap Login Options → Toggle Enable Biometrics. Make sure Fingerprint/Face ID is already set up on your phone. - Why can’t I see the Biometrics option on Moniepoint?
Your device may not support Fingerprint/Face ID, or it may not be set up in your phone’s settings. Updating the Moniepoint app can also solve this issue. - Can I use fingerprint instead of Face ID?
Yes. If your device does not support Face ID, you can enable Fingerprint login in the same Login Options menu. - Does Moniepoint store my Face ID data?
No. Your Face ID data stays on your phone. Moniepoint only receives confirmation that your identity has been verified. - How do I disable Fingerprint/Face ID on Moniepoint?
Open Settings → Login Options → Toggle Enable Biometrics off. Your app will revert to using your password or PIN for login.
Summary
Moniepoint makes logging in faster and more secure by allowing you to enable Fingerprint or Face ID biometric system.
Here’s a quick recap of what you learned in this guide:
- How to Enable Face ID: Open Moniepoint → Settings → Login Options → Enable Biometrics.
- Requirements: Device must support Fingerprint/Face ID, set up the biometrics on your phone stable internet.
- Troubleshooting: Update the app, ensure Fingerprint or Face ID is set up on your phone, check device compatibility, or restart your phone.
- Safety: Biometric data stays on your device, encrypted verification, safer than password-only login.
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