As a GOTV subscriber in Nigeria and a Stanbic IBTC customer, renewing your subscription may feel frustrating when faced with long queues or navigating complex payment platforms. Imagine needing to watch your favourite shows, but you’re suddenly cut off because your subscription expired, and you don’t have an easy way to renew it.

The good news is that the Stanbic IBTC mobile app offers a quick, secure, and hassle-free way to pay your GOTV subscription at any time, from the comfort of your home.

In this guide, you will learn:

• Steps to access the Stanbic app and renew your GOTV subscription
• Solutions to common issues on GOTV subscription payment
• An alternative method to subscribe for GOTV.

This post will solve all your questions, making your GOTV subscription renewal effortless and fast.

How to Pay GOTV Subscription on Stanbic IBTC Mobile App

Here are six easy steps to subscribe for GOTV on the Stanbic mobile app:

Step 1: Log In to the Stanbic IBTC Bank App

To get started, open the Stanbic IBTC mobile app on your smartphone. Once logged in, select the ‘My Bank’ module within the app.

If you don’t have the Stanbic IBTC mobile app installed yet, easily download it from the Google Play Store (for Android users) or the Apple App Store (for iPhone users). After downloading, activate the app using your Stanbic debit card details to link your account.

Step 2: Go to the Bill Payment Section

Once logged in, the next step is to navigate to the bill payment section within the app.

To do this, tap the Menu and select “Payments“. Under the payments section, select “Pay Bills“. Next, scroll down to the Cable TV section and select it.

This will bring up a list of TV subscription services, including GOTV, making it easy to proceed with your payment.

Step 3: Select GOTV Subscription

Now that you’re in the Cable TV section, it’s time to select your GOTV subscription.

Under the list of TV services, tap on “GOtv Subscription”.

If you have more than one Stanbic IBTC account, select the account you wish to debit for the payment.

Next, you’ll need to input your IUC number. This is a unique identifier for your GOTV decoder. You can find your IUC number on a white sticker at the bottom of your decoder or on the information screen of your GOTV menu.

Be sure to double-check your IUC number to avoid errors that could delay the activation of your subscription.

Step 4: Choose GOTV Subscription Plan

Once you’ve entered your IUC number, the next step is to select the GOTV subscription plan that suits your needs.

After entering your IUC number, a list of available GOTV packages will be displayed.

Choose the package you want to subscribe to. Some popular options include:

• GOTV Max
• GOTV Plus
• GOTV Jolli
• GOTV Jinja

Select your desired package based on your budget and viewing preferences.

Make sure to choose the correct plan, as it will affect the channels you can access and the price you’ll pay.

Step 5: Review and Confirm Payment

Before finalizing your GOTV subscription, it’s essential to review all the payment details to ensure everything is correct.

After selecting your subscription plan, you’ll be shown a summary of the payment details, including:

• Amount to be debited (based on the package you selected)
• IUC number
• Selected GOTV plan

Review all the information carefully to avoid any mistakes.

Once you’re satisfied, enter your PIN to authorize the transaction.

This will trigger the payment, and the subscription amount will be deducted from your selected Stanbic IBTC account.

Step 6: Receive Confirmation

After completing your payment, you should receive a confirmation message indicating that the transaction was successful.

What to Expect:

1. You’ll receive an SMS or notification from Stanbic IBTC confirming that your payment is successful.
2. The GOTV subscription should be updated within a few minutes. If your channels don’t show up immediately, you can restart your GOTV decoder.

In most cases, the payment reflects almost instantly. If there’s any delay, waiting a few minutes or restarting your decoder usually solves the issue.

Benefits of Paying GOTV via Stanbic IBTC Mobile App

Using the Stanbic IBTC mobile app to pay your GOTV subscription comes with several advantages. Here are the four key benefits:

1. Quick and Secure Transactions: You can make payments from anywhere, with strong security features like passwords and biometrics to protect your account.
2. 24/7 Availability: The app allows you to pay for your GOTV subscription at any time of day, eliminating the need to visit a payment center or wait in line.
3. Transaction Records: You can easily view and track all your payments in the app, giving you a clear history of your subscriptions.

Troubleshooting Common Issues

Even though the Stanbic IBTC app is reliable, there might be times when you experience issues during your GOTV payment. Here are some common problems and solutions:

What to Do if Payment Fails

1. Network Issues: If your payment fails due to a poor internet connection, wait a few moments and try again. Ensure you’re using a stable connection.
2. Insufficient Funds: Check your account balance to make sure you have enough money to cover the GOTV subscription cost.
3. Error Messages: If the app displays an error message, double-check the IUC number you entered and retry the payment.

Steps to Retry or Resolve Payment Issues

• Retry the payment after addressing the issue (e.g., better network connection or ensuring correct details).
• Contact Customer Service if the problem persists.

How to Get Help from Stanbic IBTC Support

1. In-App Support: The Stanbic IBTC mobile app has a support section where you can raise a complaint or ask for assistance.
2. Customer Care Contact: Call the Stanbic IBTC customer service line at +234 1 422 2222 for immediate help.

Alternative to Subscribing via Stanbic IBTC App

Stanbic IBTC USSD Code

Dial the Stanbic *909# on your phone and follow the prompts to pay for GOTV subscription. Select Pay Bills, choose GOTV, enter your IUC number and package, then confirm your payment.

FAQs: GOTV Payment via Stanbic IBTC Mobile App

Here are some common questions and answers to help you navigate the process of paying for your GOTV subscription via the Stanbic IBTC mobile app.

Summary

Stanbic IBTC makes it simple and efficient to pay your GOTV subscription using their mobile app, providing a seamless experience without the need for long queues or complicated processes.

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