Are you looking for how to contact First City Monument Bank (FCMB) customer care but don’t know how? Maybe you need the official phone numbers, email, WhatsApp or social media handles to make a complaint or enquiry? You are in the right place!

In this post, you learn all available FCMB customer care contact options, ensuring you reach the right support quickly.

FCMB Customer Service Phone Numbers

To get help directly from an FCMB representative, you can call any of the following customer service phone numbers:

• +234 1 279 8800
• 0700 329 0000
• 0201 227 2800

These numbers connect you to FCMB’s support team, available during regular business hours. FCMB’s phone support offers a quick way to get assistance on various issues, including transaction errors, account inquiries, and service updates. Be sure to have your account information handy to speed up the process.

Read: How to Report Failed Transactions on FCMB App

FCMB WhatsApp Contact

For convenient and real-time support, FCMB also offers customer service through WhatsApp. You can reach them on either of the following WhatsApp numbers:

• 0909 999 9814
• 0909 999 9815

Using WhatsApp is ideal for those who prefer messaging over calls, as it allows for quick inquiries and responses.

With the FCMB WhatsApp, you can:

• Check account balance
• Freeze account
• Block ATM card
• Log failed transactions etc

FCMB Email Support

For more detailed inquiries that may require attachments, such as transaction disputes or document submissions, FCMB provides an email support option. You can reach them at:

• customerservice@fcmb.com

Email support is recommended for cases that aren’t urgent but need a thorough response. Expect a reply within 24-48 hours, depending on the complexity of your issue.

For a quicker resolution, include relevant details like your account number, contact information, and a brief description of your concern.

FCMB Social Media Support

FCMB also offers customer support through their social media channels, providing another accessible option for quick inquiries or feedback. You can reach them on the following platforms:

• Facebook: FCMBMyBank
• Twitter (X): @MyFCMB
• Instagram: @MyFCMB

Social media is ideal for general inquiries, sharing feedback, or getting updates on new services. Simply send them a direct message with your query, and they’ll guide you on the next steps.

Note: Avoid using the comment section to share sensitive account details for privacy and security. Use the direct message instead.

FCMB Online Self-Service

FCMB provides online self-service options that allow you to resolve common issues quickly without needing to contact customer care.

This can be accessed through the FCMB Website and is suitable for tasks like:

• Dispense Errors: If you encounter an error during a transaction, you can initiate a request to resolve it.
• BVN/NIN Linking: Easily link or update your BVN or NIN through the online platform.

These self-service options save time and provide solutions instantly for many routine inquiries.

Frequently Asked Questions (FAQs)

Summary

FCMB offers multiple ways for customers to get support, making it easier to resolve issues quickly and effectively.

FCMB’s customer care channels provide flexibility based on the type and urgency of your needs. Whether you prefer phone, WhatsApp, email, or social media, FCMB ensures that support is within reach.

To summarize, here’s a quick recap of your FCMB customer contact options:

• Phone Numbers: Direct calls for immediate support.
• WhatsApp: Convenient messaging for real-time assistance.
• Email: Best for detailed inquiries and document submissions.
• Social Media: Ideal for general questions and feedback.
• Online Self-Service: Self-help for common issues like dispense errors and BVN/NIN linking.

Save these contact details for easy access whenever you need assistance with FCMB services.

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