If you’re a Union Bank customer in Nigeria, you’ve likely noticed a deduction of ₦6 for every transaction SMS alert from 1 May 2025. This charge applies every time money enters or leaves your account, leading to higher monthly fees, especially for active accounts.

But here’s the good news: you can now disable Union Bank SMS transaction alerts without visiting the bank. This means you can avoid these fees and still receive transaction updates through other free channels.

In this post, you’ll learn how to:

• Download the Union Bank alert deactivation form online
• Fill and submit it correctly via email
• Switch from SMS alerts to free email alerts
• Save money on unnecessary bank charges

This step-by-step guide is simple, fast, and can be done right from your phone or computer.

Requirements to Stop Union Bank SMS Alerts

Before you start the process to disable Union Bank SMS alerts, make sure you have the following:

• Union Bank account number
• A valid email address linked to your Union Bank account
• A phone or computer with internet access
• PDF reader (e.g., Adobe Acrobat or browser) to open and fill the form
• A printer (optional) if you prefer to fill out the form manually instead of digitally

Having these items ready will make the process smooth and quick.

How to Deactivate Union Bank SMS Alerts Online

Here are the simple steps to disable SMS transaction alerts on your Union Bank account:

1. Download the E-Channel Request/Update form from Union Bank Website
2. Fill Out the Form Accurately
3. Email the Completed Form to Union Bank customer care
4. Wait for Confirmation email of opting out of Union Bank SMS service

The next section explains these steps comprehensively.

How to Disable Union Bank SMS Alerts Online (Step-by-Step)

Follow these required steps to deactivate SMS alerts on your Union Bank account from the comfort of your home:

Step 1: Download the Union Bank SMS Alert Deactivation Form

• Go to the official Union Bank website.
• Look for the E-CHANNELS REQUEST/UPDATE form. This is the form used to disable SMS alerts.
• Here is the direct link to download the form: Union Bank E-Channels Request Form

Step 2: Fill Out the Form Accurately

Open the PDF form and fill in the following details:

• Your full name, BVN, physical address, and Union Bank account number
• Under the TRANSACTION ALERT section:
  • Tick the deactivate box for Phone and Email
  • Then tick the activate box for Email only – this means you want to stop SMS alerts but continue receiving email alerts
• Double-check all information for accuracy
• Sign the form at the appropriate section

If you’re unable to fill the form on your phone or PC, print it, fill it manually, and scan or take a clear photo of it.

Step 3: Email the Completed Form to Union Bank Customer Care

Send the completed and signed form as an attachment to:
customerservice@unionbankng.com

Make sure to:

• Use the email address linked to your Union Bank account
• Attach the form in PDF or clear JPEG format
• Use a subject line like: “Request to Disable SMS Transaction Alerts”

Step 4: Wait for Confirmation

Union Bank usually processes these requests within 24 to 72 hours.

To confirm it’s been deactivated:

• Monitor your transactions to ensure SMS alerts have stopped
• Check that you’re receiving email alerts instead

Alternative Ways to Manage Transaction Notifications

Even after disabling SMS alerts, you can still stay updated on your Union Bank account activities through other free and reliable options:

1. Use the UnionMobile App

• Download the UnionMobile App from Google Play Store or Apple App Store.
• Log in using your account credentials.
• Turn on push notifications to get real-time transaction alerts.

2. Enable Email Alerts

• If you haven’t already selected email alerts in the form, make sure to do so.
• Under the TRANSACTION ALERT section of the form, tick “Activate” for Email only.
• You’ll now receive instant transaction alerts in your inbox for free.

These options help you stay in control of your finances without paying the ₦6 SMS fee.

Why Disable Union Bank SMS Alerts

Recently, all Nigerian banks, including Union Bank, started charging ₦6 for every transaction SMS alert. This means you’re charged each time money is sent or received from your account, regardless of the amount. Over time, this small fee can add up, especially for frequent transactions.

Read: How to Disable GTBank SMS Transaction Alert Online

SMS vs Email/Mobile App Notifications

• SMS alerts cost ₦6 per transaction.
• Email alerts are free and provide the same transaction details.
• Mobile app notifications (via UnionMobile) are also free and offer real-time updates.

If you’re already using a smartphone or checking your email regularly, SMS alerts are no longer necessary. Switching to email or mobile app notifications helps you stay updated without paying extra fees.

Benefits of Disabling SMS Alerts

• Avoid unnecessary ₦6 charges per transaction
• Save money monthly, especially for active users
• Receive fast, free alerts through email or UnionMobile app
• Reduce telecom-related deductions on your account

Cons of Deactivating SMS Notification

While disabling SMS alerts can help you save money, there are a few downsides to consider:

1. No SMS Notification After Each Transaction

Once you disable SMS alerts, you will no longer receive text messages for debit or credit transactions on your phone. If you’re in an area with poor internet or don’t check your email regularly, you might miss important updates.

2. Internet Access is Required

To rely on mobile app or email alerts, you need internet access. This might not be convenient for users in remote areas or with limited data access.

How to Manage the Downsides:

• Use both email and app alerts for double coverage.
• Regularly log into your app or check your email to monitor activity.
• Re-enable SMS alerts anytime if you change your mind.

Alternative to Stop Union SMS Alert

If you prefer offline methods or don’t want to send an email, you can still disable SMS alerts by visiting any Union Bank branch.

Here’s What to Do:

1. Go to the nearest Union Bank branch.
2. Walk to the Customer Care or Enquiry Desk.
3. Request to stop receiving SMS transaction alerts on your account.
4. You’ll be asked to fill out the same E-CHANNELS REQUEST/UPDATE form.
5. Make sure to tick “Deactivate” for phone alerts and “Activate” for email alerts if you want to keep receiving free notifications.

This method is useful if you prefer face-to-face service or have issues submitting the form online.

FAQs

Summary

Union Bank has joined other Nigerian banks in charging ₦6 per SMS transaction alert. If you want to avoid these charges, you can easily disable SMS alerts online and switch to free alternatives like email or mobile app notifications.

Here’s a quick recap:

• How to disable Union Bank SMS transaction alerts:
  • Download and fill the E-CHANNELS REQUEST/UPDATE form
  • Tick to deactivate SMS alerts and activate email alerts
  • Email the form to customerservice@unionbankng.com
• Email and mobile app alerts are free and instant
• You’ll stop paying ₦6 per transaction SMS
• You can also visit any Union Bank branch to make the request
• You can re-enable SMS alerts anytime by resubmitting the form

By switching to email or app notifications, you can save money while still staying informed about your account activity.

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