Your password is the secret code that unlocks access to your Moniepoint app and, invariably, your Moniepoint bank account; keep it safe.

But if you suspect someone knows this 6-digit code and can access your mobile app or want to strengthen it to improve your security, then it’s important to change your password to prevent unauthorised transactions and give you peace of mind.

In this post, I’ll show you step by step how to change your Moniepoint password, tips to create a strong password, and how to handle common issues like OTP or verification problems and lots more to keep your account safe and secure.

Key lessons you’ll learn from this post:

• How to quickly change your Moniepoint password.
• Tips for creating a strong and secure password.
• Solutions to common issues during password change.
• How to recover your password if forgotten.

Why Should You Regularly Change Your Moniepoint Password?

Keeping your Moniepoint password updated is an essential step to protect your account. Here’s why you should do it regularly:

• Security reasons: A fresh password helps protect your account from fraud and unauthorised access. Cybercriminals are always finding new ways to hack accounts, so updating your password reduces the risk.
• Personal account safety: Regularly changing your password ensures that no one can hijack your transactions or access your funds without your permission.

For example, if someone gets hold of your old password from a data leak or phishing attempt, your account could be at risk. By changing your password, you prevent unauthorized access and keep your financial information safe.

How to Change Password on Moniepoint App

Follow these simple steps to change your Moniepoint password quickly and securely:

Step 1: Open the Moniepoint App

• Locate and launch the Moniepoint app on your Android or iPhone.
• Enter your current password or use biometric authentication (fingerprint or face ID) to log in to your Moniepoint account.

Step 2: Click on the Profile Icon

• Tap the Profile icon at the top-right of the dashboard to access your account settings.

Step 3: Select Settings

• In the menu, select Settings to access options like security, privacy, app & device, and transaction settings.

Step 4: Choose Change Password

• The Change Password option is usually the first item under settings. Tap it to begin.

Step 5: Verify Your Phone Number

• Moniepoint will send a 6-digit OTP to your registered phone number.
• Enter the OTP to verify your account and proceed.

Step 6: Verify Your Identity

• Allow the app to capture your face for identity verification.
• Make sure your face is clearly visible and the environment is well-lit.

Step 7: Enter New Password

• Enter your old password in the first field.
• Enter your new password in the second field and confirm it.
• Press Confirm – your password will be updated instantly.

That is it. Now your Moniepoint account is protected from unauthorized access.

Tips for Create a Strong Moniepoint Password

A strong password cannot be guessed: It gives you peace of mind that your Moniepoint bank account is secure from unwanted access. Here are some tips to help you create one:

• Use a mix of letters, numbers, and symbols: This makes your password harder to guess. For example, Account19.&-
• Avoid easily guessable information: Don’t use birthdays, phone numbers, or simple words. For example: 1234, 2026, etc
• Make it unique: Use a password that is different from your other accounts.
• Consider a password manager: It can help you generate and store strong passwords safely. Your Android or iPhone has a password manager by default, which you can use.

Common Issues When Changing Moniepoint Password

Sometimes, you may run into problems while creating a new Moniepoint password on the app. Here are the most common issues and how to fix them:

• OTP not received:
  • Check that your registered phone number is correct.
  • Ensure you have a stable network connection.
  • Wait a few minutes, as OTP delivery can sometimes be delayed.
• Face verification failing:
  • Make sure your camera is working properly.
  • Ensure your face is clearly visible with good lighting.
  • Remove anything covering your face, like hats or glasses if needed.
• New password not accepted:
  • Follow Moniepoint’s password rules carefully.
  • Avoid using passwords similar to your old ones.

With these, you can quickly resolve them and successfully update your password.

If not, contact Moniepoint customer care.

FAQs

1. How often should I change my Moniepoint password?
It’s recommended to change your password every 3–6 months or immediately if you suspect any unwanted access.

2. Can I change my password without the app?
No, Moniepoint currently requires you to use the app to change your password for security reasons.

3. What should I do if I don’t receive the OTP?

• Check your network connection.
• Ensure your registered phone number is correct.
• Wait a few minutes, then request a new OTP.

4. Is it safe to change my password on a public Wi-Fi?
It’s safer to change your password on a secure, private network. Public Wi-Fi can expose your account to security risks.

5. Can I use the same password for multiple accounts?
No, always use a unique password for each account to prevent one compromised account from affecting others.

Summary

Moniepoint makes it easy to keep your account secure by allowing you to change your password anytime. Regularly updating your password protects your account from fraud and illegal access while ensuring your transactions remain safe.

Key points to remember:

• How to change password: Open the Moniepoint app → Profile icon → Settings → Change Password → Verify phone → Verify identity → Enter new password → Confirm.
• Create a strong password: Use a mix of letters, numbers, symbols, and avoid easily guessable information.
• Common issues: OTP delays, face verification problems, and password rule errors can be resolved with simple checks.
• Security best practices: Change your password regularly, use unique passwords for each account, and avoid public Wi-Fi when updating passwords.

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