Losing your ATM card or suspecting unauthorized activity can be alarming. Many First City Monument Bank (FCMB) customers often find themselves in situations where they need to block their ATM card but don’t know how to go about it. Fortunately, the FCMB mobile app makes it easy and quick to block your card anytime.
This post will guide you step-by-step on:
- How to block your FCMB ATM card using the mobile app.
- What happens after blocking your card?
- Alternative methods to block your card.
- Additional security tips to safeguard your account.
With this knowledge, you can act swiftly to secure your funds.
Steps to Block FCMB ATM Card on the Mobile App
Follow these simple steps to block your FCMB ATM card using the mobile app:
Step 1: Open the FCMB Mobile App
- Launch the FCMB mobile app on your smartphone.
- Log in with your username and password or biometrics.
Step 2: Navigate to the Menu
- Locate the menu option in the top right corner of the app’s home screen.
- Tap on it to access additional features.
Step 3: Select Card Management
- In the menu, scroll down and select Card Management.
- This is usually the third option after “Other Payments.”
Step 4: Choose Debit Card to Block
- If you have multiple FCMB debit cards linked to your account, they will all be displayed here.
- Select the specific card you want to block.
Step 5: Block ATM Card
- Tap on the Block Card option.
- Enter your mobile app PIN to confirm the request.
Once confirmed, your card will be immediately blocked, and no transactions can be made using it.
What Happens After Blocking Your Card?
Blocking your FCMB ATM card comes with immediate effects to secure your funds. Here’s what you can expect:
- Card Deactivation
- The blocked card becomes instantly inactive, preventing any transactions, including ATM withdrawals, POS payments, and online purchases.
- Account Security
- Blocking the card ensures that no unauthorized transactions occur if the card is lost or stolen.
- Requesting a Replacement Card
- Visit the nearest FCMB branch to request a replacement ATM card. Ensure you carry a valid means of identification.
- Unblocking the Card
- If you blocked the card mistakenly or wish to reactivate it, you can use the same steps on the mobile app to unblock it or contact FCMB customer care for assistance.
By blocking your ATM card promptly, you protect your account from unauthorized access and potential fraud.
Alternatives to Block FCMB Card
If you cannot access the FCMB mobile app, here are other reliable methods to block your ATM card:
1. Use the FCMB USSD Code
- Dial *329# from your registered phone number.
- Navigate to the Self-Service option and select Block Card.
- Follow the prompts to complete the process.
Note: Network fees may apply for USSD transactions.
Read: USSD Code to Block FCMB ATM Card
Contact FCMB Customer Care
- Phone Call: Reach out to FCMB customer care via their hotline for immediate assistance.
- Social Media Handles: You can also contact FCMB on verified social media platforms like Twitter or Facebook to report and block your card.
Check: FCMB Customer Care Contact
3. Visit an FCMB Branch
- Go to the nearest FCMB branch in Nigeria with a valid means of identification.
- Inform the customer service team about your request to block your ATM card.
Each method ensures you can secure your account even if you cannot use the mobile app.
Additional Security Tips
To further protect your FCMB account and ensure peace of mind, consider these essential security tips:
- Monitor Your Transactions Regularly
- Frequently check your account activity on the mobile app to spot unauthorized transactions early.
- Report Suspicious Activities Immediately
- If you notice any unusual activity on your account, contact FCMB customer care or visit the nearest branch to investigate and resolve the issue.
- Be Cautious with Personal Information
- Never share your mobile app PIN, card details, or OTP (One-Time Password) with anyone, even if they claim to be from the bank.
FAQs
Can I unblock my ATM card after blocking it on the app?
Yes, you can unblock your ATM card using the FCMB mobile app. Follow the same steps used to block the card, but choose the option to Unblock the Card. Alternatively, contact FCMB customer care for assistance.
Is there a fee for blocking FCMB card using the app?
No, blocking your FCMB ATM card on the mobile app is free of charge.
Can I block a card if I don’t know my mobile app PIN?
If you’ve forgotten your mobile app PIN, reset it on the app by selecting Forgot PIN on the login screen. Once reset, you can proceed to block your card.
What should I do if my phone is stolen and my app is logged in?
If your phone is stolen, immediately contact FCMB customer care to block your account and ATM card. For added security, log in from another device to change your password.
Summary
FCMB makes it easy and secure to block your debit card using the mobile app. Here’s a quick recap of what you’ve learned:
- Steps to Block Your Card: Launch the app, navigate to the menu, select Card Management, choose your debit card, and confirm the block with your mobile app PIN.
- Resetting App Login Password: If you’ve forgotten your mobile app PIN, reset it by selecting Forgot PIN on the login screen.
- Immediate Effects of Blocking: The card becomes inactive, protecting your funds from unauthorized use.
- Alternative Methods: Use the USSD code (*329#), contact FCMB customer care, or visit a branch if you cannot access the mobile app.
unleash.com.ng is dedicated to providing valuable information on managing your finances. Keep an eye out for future articles on FCMB and other helpful financial topics!
Leave a message in the comment section below or Facebook page. Thank you!
Leave a Reply